Systems Engineer

CURTIS L. KNIGHT

**** ****** ***** ***. #*** Tampa, FL 33619 973-***-**** *********@*****.***

QUALIFICATIONS PROFILE

Creative, motivated, and energetic professional with over 10 years of experience in servers, networking, technical support and customer service. Possess strong analytical and problem solving skills enabling me to resolve or coordinate the resolution of complex problems in a flexible and logical manner. Detailed oriented with a proven ability to multitask in a fast-paced, team-oriented environment. CORE STRENGTHS

Positive attitude and work ethic Articulate Oral and Written Communication

Strong analytical skills and attention to detail Outstanding Vendor and Client Relations

Maintaining PCI compliance as needed Generate and maintain configuration documentation

Problem Resolution and Decision Making Adept at working independently or as a part of a team TECHNICAL PROFICIENCY

Operating Systems: Windows (98, XP, Vista, 7, 8), Windows Server (2003, 2008, 2012), Mac OS X Hardware: Dell PowerEdge Servers, Dell Power Vault Storage Arrays, Dell Power Connect Switches, EMC VNX SAN, Brocade 6720 switches, Juniper EX3200 switches, KACE 1100 & 2100, SonicWALL NSA’s Support Experience: AD DS, DFS, DHCP, DNS, IIS, VPN, LAN/WAN, WebEx, Sophos, Symantec Antivirus, MX Logic, Backup Exec, SMSME, BESR, Citrix, Exchange 2007/2010/2013, Hyper-V, IIS, KMS, Microsoft Office Suite, Project Server, SharePoint, SQL Server, VMware ESXi/vSphere EMPLOYMENT HISTORY

Shriners Hospitals for Children TAMPA, FL

SYSTEMS APPLICATION ADMINISTRATOR II 2015-Present

The System/Application Administrator II duties entail assembling Server equipment, load and configure operating systems (Windows and LINUX) and systems software, and ensure that they function properly on the network. Plan hardware and software configurations and upgrades, work to procure appropriate components and installs, and will then monitor and troubleshoot them as necessary. Responsible for providing tier III support for other teams within the IS Department and hospitals, including monitoring, advising, testing, and troubleshooting problems. The System/Application Administrator II will be responsible for creating and updating documentation such as policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, and customer facing documents. This position provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors.

TRIAD RETAIL MEDIA TAMPA, FL

SYSTEMS ENGINEER 2013-2015

Responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.. IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on VMware. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc . Support services for Dell related technologies: Servers, Storage, and Networking. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Manage company web domain portfolio, internal and external DNS.

Notable Achievements:

Planned, designed, and implemented a VMware virtual environment supporting Exchange, SQL, SharePoint, Active Directory and multiple other critical applications.

Relocated entire company datacenter to new building involving the SAN, physical and virtual environment.

Responsible for companywide VDI deployment for contractors and remote employees.

Designed Disaster Recovery plan for critical business systems and applications.

Provided knowledge transfer, support and an escalation point to Desktop Support Team.

4x Triad Star Award nominee.

ALL COVERED TAMPA, FL

REMOTE SYSTEMS ENGINEER III 2011-2013

Provided support for approximately 300 different client/server networks. Windows Server 2000, 2003, 2008. SBS 2003, 2008. VMware ESX Server 3.5, 4.0. Troubleshoot backup failures for all clients (BESR, Backup exec). Manage 24/7 server monitoring system (Zenith Infotech). Manage online backups for clients. Setup Blackberry phones, Android phones, and iPhones. Troubleshooting critical server down issues and responsible for Virus & malware removal. Troubleshoot undeliverable emails and issues with Exchange 2003, 2007, 2010, and hosted exchange. Add users to Active directory and set permissions/groups. Notable Achievements:

Maintained over 90% billable utilization.

Acted as Level III escalation to the helpdesk team. ACQUIRGY ST.PETERSBURG, FL

SYSTEMS ENGINEER 2009–2011

One man team responsible for administering 40+ Windows 2003 servers, 50+ desktop users (across two company sites) and 24/7 support to systems key to the operation of the company. Services maintained include mail, web, DNS, authentication, FTP, VPN, IIS and system monitoring software. Supported media production environment which consisted of MAC multimedia machines and Avid Systems attached to a Unity Media Network. Daily tasks included administering LAN/WAN security, Active Directory, internet monitoring, antivirus and spam control measures. Setting up and maintaining user systems and peripherals in a Windows XP/Windows 7 environment while developing and maintaining hardware inventory control. Additional responsibilities include, but not limited to, updating global contact list, malware removal and maintaining system backups as well as supporting phone systems.,

Notable Achievements:

Data center relocation and consolidation of 50+ servers saving company over $200k/year.

Migrated entire company to Microsoft Exchange Online Services saving $15k/year.

Commended for reducing IT Budget $35,000/yr by consolidating & eliminating various 3rd party services. CATALINA MARKETING ST.PETERSBURG, FL 2007–2009

TECHNICAL SUPPORT REPRESENTATIVE

Helpdesk support for a proprietary OS2/XPE environment, LAN and dialup connectivity troubleshooting. Dispatching calls requiring on-site service to Field Service Technicians and providing software/hardware troubleshooting assistance.

BLOOMBERG L.P. SKILLMAN, NJ

PC SUPPORT

OTHER EXPERIENCE

BRISTOL-MYERS SQUIBB PRINCETON, NJ

NETWORK TECHNICIAN

EDUCATION

BACHELOR OF SCIENCE IN COMPUTER SCIENCE CANDIDATE Morehouse College, Atlanta, GA 2001–2005 Completed four years of general education and advanced computer science courses.

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