Customer Service Security

Valentine Redden

*/*, ******** *** ****, Behind Dilip Mart, Picnic Garden, Kolkata – 700039.

Email: ***************@*****.***

Mobile: 983-***-****

Present Occupation: Customer Service Associate XPLORE TECH SERVICES PVT LTD. KOLKATA – June 2014 till June 2015.

Experience: Team Lead of The VG Connection, Bangalore ( A Musical Troupe ) till June 2014.

VIRAAT Business Solution– June2009 – Nov 2009.

Worked as Trainer. Work involved promoting opportunities to develop the skills of individuals and organizations through the use of work-based training activities. Training staff members to deliver high standard of customer service.

Kirloskar Bangalore– Oct2008 – Feb 2009.

Worked as customer support executive. Job role was to provide help and advice to customers using your organization’s products or services, communicating courteously with customers by telephone, email, letter and face to face.

Tech Aries Bangalore-July2008 – Oct 2008.

Worked as Team Leader. Leading and supervising a team of customer service staff, developing feedback or complaints procedures for customers to use, developing customer service procedures, policies and standards for your organization or department. Meeting with other managers to discuss possible improvements to customer service and being involved in staff recruitment and appraisals.

HSBC Bangalore– April2005 – Jan 2007.

Worked as customer support executive. Efficiently handled inbound and outbound calls to resolve overseas customer queries. Interpret and handle complex numerical data.

Essence Catering Services Bangalore– Jan 2004 – March 2005.

Worked as a partner. Maintained high quality trained staff to operate.

MSource India Bangalore– July2003 – Dec 2003.

Worked as customer support executive. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. Issuing refunds or compensation to customers;

Taurus Leather Goods Kolkata– Feb1998 – May 2003.

Worked as Factory in charge. Main objective was to ensure safe working habits at the factory, produce a quality product for the customer, maintain high team morale and productivity amongst the team, and ensure profitability for the company.

G.I. Security of India, Kolkata– 1994 – 1998.

Worked as Admin cum Paying Officer. Arranged security investigation and security clearance of newly hired personnel. Planed and directed personal security and safety of personnel of the organization Investigated crimes committed against client such as fraud, robbery, arson, and patent infringement. Notified client of security weaknesses and implements procedures for handling, storing, safekeeping, and destroying classified materials. Organized periodic training cadres to all security and administrative personnel dealing with the security of the establishment.

Titan Watches Kolkata– 1991-1994.

Worked as Sales Executive. Increased company's profits by delivering clients a wide range of products and services. Visiting customers to provide a one-to-one service. Maintain up-to-date information on all customer interactions.

Qualification: BA Degree Kolkata University, 1990.

12th Kolkata University, 1988.

10th Andhra University, 1986.

Awards& Recognition: Received many awards and certificates for exceeding the targets and maintaining good consistent performance.

Marital Status : Married

Religion :Roman Catholic

Nationality :Indian

Date of Birth : 20th April, 1969.

Hobbies :Reading, travelling and playing music.

Languages Known : English, Hindi and Bengali

(VALENTINE REDDEN ).

DATE:

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