Customer Service Operator

Rekevia Dabney

**** ********* *****

Dallas, Tx *5232

Home 214-***-****

Cell 214-***-****

Email: ********@*****.***

Summary of qualifications

Data Entry, 10-key by touch/sight, Inbound/Outbound Calls, MS Word, Excel, Cash Management, Credit Card Processing, Cashiered with multiple registers, Switchboard Operator, typing speed of 55wpm.

Work experience

June 2014- December 2014

Monitronics International

Farmers Branch, Texas

Emergency Dispatch Operator

Make outbound calls to customers after receiving alarm signals; dispatch appropriate authority.

January 2014-April 2014

PricewaterhouseCoopers (PwC)

Dallas, Texas

Customer Service Rep.

Answering calls regarding customer inquiries on tax forms. Sending emailing/mailing copies of required packages. Assisting other employees with their calls.

July 2011 – September 2013

Kroger Signature

Desoto, Texas

Customer Service Associate/Floor Supervisor

Providing customers with refunds if unsatisfied with purchases, processing utility payments for current and past-due bills, Wiring money through Western Union across the country as well as

international, Audit store registers, including entering data into store systems to determine overs/shorts, Supervise front-end of store to maintain order while providing a speedy checkout and excellent

customer service to customers. Supervised 12-20 employees.

February 2008 – August 2010

Professionalized Communication Incorporation

Duncanville, Texas

Telephone Operator

Inbound/Outbound calls, documenting accounts, assist customers with billing inquiries and take credit and debit card payments if necessary via telephone or in person.

Education

August 2005 – June 2009 David W. Carter Dallas, Texas

High School Diploma

August 2010 – May 2011

Texas College

Reference Given Upon Request

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