Service Customer

JAYSON HERNANDEZ BERNAL

City Address: Unit **** Park Avenue Mansions, Pasay City

Provincial Address: #102 Brgy. Sapa, Naic, Cavite

Contact Number: +639*********

Skype ID: sonjaybernal8811

Email Address: *************@*****.***

CAREER OBJECTIVE:

To achieve a challenging and responsible job position with a fast paced organization where my professional experience will have important application and deployment of my career opportunity for development of organization.

CAREER SUMMARY:

-A dependable person with good friendly nature possessing years of experience in

hospitality industry.

-Proficient in caring of customers and giving full attention to them.

-Excellent in following the instructions given by the management or seniors.

-Skilled to deal with customers with high tolerance and patience.

-Proficient in providing high standard of services to the customers.

WORK EXPERIENCE:

Sandwich Artist

Subway

G/F Valero Carpark2, Salcedo Village, Makati City

May 5, 2014 – August 31, 2014

Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

Demonstrates a complete understanding of menu items and explains them to guests accurately.

Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Follows all cash handling procedures.

Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.

Prepares food neatly, according to formula, and in a timely manner.

Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

Cleans and maintains the customer and service areas and equipment to promote a clean restaurant image. Understands and adheres to the 3-step method for cleaning.

Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.

Completes online coursework on the University of SUBWAY® as directed.

Abides by all brand standards and company policies and procedures, including those outlined in the employee handbook.

Waiter

Ceferina Café and Restaurant

Tanza Cavite, Philippines

March 5, 2007 – April 5, 2008

Welcome customers as they arrive and ask for seating preferences

Seat customers and offer welcome drinks and menu

Take food and beverage orders and communicate to the kitchen

Solicited customers to fill in comment cards

Picked orders from the kitchen and delivered to the customers

Ensure order delivery to the table in a timely manner

Ensure that food presentation is up to the mark

Thank customers as they leave

Clean tables and ensure that they are bussed appropriately

Replace table cloths and clear dishes

Ensure fresh dishes are set on all tables for next customers

Waiter

EM Resort Hotel and Restaurant

Tejeros Convention, Rosario, Cavite

November 07, 2005 – January 05, 2007

Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.

Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.

Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils.

Prepare mixed drinks for service to customers table.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

EDUCATIONAL BACKGROUND:

Post-Secondary Magsaysay Center for Hotel and Culinary Arts (MIHCA)

Food and Beverage Services

November 10, 2014 – March 27, 2015

3rd floor Times Plaza Building, UN Avenue, Ermita Manila

Tertiary Technological Institute of the Philippines

Bachelor of Science in Computer Engineering

2008 - 2011

Aurora Blvd. Quezon City

TRAININGS AND SEMINARS:

Magsaysay Training Center

Basic Training

April 15, 2015 – April 24, 2015

6F Times Plaza Building, UN Avenue, Ermita Manila

PSAA International Academy Inc.

National Certificate II in Food and Beverage Services

March 31, 2015

Remedios, Pandacan, Manila

Magsaysay Center for Hotel and Culinary Arts (MIHCA)

Food and Beverage Services (OJT)

January 12, - March 27, 2015

New Hong Kong Golden Pavilion and Restaurant

Kitchen Steward (OJT)

Roxas Boulevard, Pasay City

January 26 2007 – February 26, 2007

Power Institute of Hotel Administration

Skills Development Program for Hotel and Restaurant

Padre Faura, Malate, Manila

January 12, 2007 – January 19, 2007

PERSONALITY TRAITS:

- Excellent communication skills in verbal and written both.

- High tolerance power with remarkable patience.

- Possesses great stamina and fitness.

- Reliable, polite and generous.

REFERENCES:

Ronald S. Del Mundo

Consultant Instructor – Magsaysay (Costa Fleet)

Contact Number: 092********/090********

Chef Vill Avendaño

Instructor - (MIHCA)

Contact Number: 091********

Barrie Nelly Cruz

Aida Instructor - (MIHCA)

Contact Number: 092********

I hereby certify that the above information given are true and correct as to the best of my knowledge.

Jayson H. Bernal

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