Project Life Insurance
Resume:
Navya Mishra
CAREER SUMMARY
Work Experience of over 8 years in software development and production support in Life Insurance business domain.
Currently working as Programmer Analyst lead, leading a team of 11 resources.
LOMA FLMI Level-1, Cyberlife PKF basic and advanced and C++ Certified.
Consistently recognized with outstanding feedback in annual performance appraisals. Have earned the organization’s top ratings for five consecutive years, a rating reserved for the top 25% of all employees.
Extensive experience in development and maintenance of Legacy systems using COBOL, JCL, VSAM and SCLM. Also worked on HP Service manager and ITSM service now for Production support tickets resolution.
Strong know-how of the CyberLife (a CSC product) system architecture - a solution for all life insurance administration requirements.
Extensive Experience in leading and delivering variety of software development and maintenance assignments – Production support problem tickets, Incidents, New Life Insurance Product Implementation, Release Upgrades, Enhancements, Compliance, Cross-Application / End-to-End, Integration, Interfaces, Conversions, Recoveries, Correspondences.
Primary support personnel for Allstate Production Batch cycles to meet SLA and ensure Onlines are up in time for no business impact.
Experience in tracking project milestones, monitoring and reporting project metrics; performing root cause analysis and deriving action items to drive results and achieve quality goals in optimal development effort.
Experience in performing resource capacity planning; resource allocation, monitor and mentor team members for project deliverables.
Talented communicator, able to build working relationships in independently coordinating with all major areas under insurance domain for project deliveries – Actuarial, Business and Compliance, Product and Marketing, Tax, Legal, Valuations, Accounting, Agent Administration, Licensing and Commissions, Reinsurance, Claims, User Area. TECHNICAL EXPOSURE
Tools Startool, TSO/ISPF, CA WA ESP scheduler, IBM Clear Quest, ITSM Service now, IBM debugger, Abend Aid, Dumpmaster
Languages/Technologies COBOL,CICS,JCL,SQL,DB2,VSAM,Easytrieve Configuration Management IBM SCLM
Web Technologies HTML
Operating Systems Windows, MVS
PROFESSIONAL EXPERIENCE
Computer Sciences Corporation (CSC) 2007 – 2015
Designation: Programmer Analyst Leader
Total Experience: 8 Years 1 Month
8301 KARL RIDGE RD APT 103
LINCOLN, NE 68506
***********@*****.***
https://in.linkedin.com/pub/navya-
mishra/12/585/237
CAREER ACHIEVEMENTS
Received “Keys to success (Q1 - FY 2012)” for my contribution in reducing production support backlog of tickets and meeting 99% SLA for Online availability.
Developed new CICS and CyberLife transaction IHUP to replace Computer Associate (CA) FILE transaction. This enabled analysts to update policy records with an audit trail. This transaction has been highly appreciated by clients.
Received 10 “Certificates of Appreciation” on outstanding work on various tasks / initiatives / projects in my last 8 years of work experience with CSC. ROLES / RESPONSIBILITIES
Programmer Analyst Lead - ALLSTATE (Client Location) Nov 2013-2015(ongoing)
Review requirements, Project/ticket artifacts, testing dashboard, monitor, control and report development progress for the small/medium sized projects/tickets involving multiple systems.
Helped and trained multiple resources between two application areas (Cyberlife development and production support) that Allstate management acknowledged as value-add for Q3-2014.
Worked with BAs production support level2 to resolve 100+ Incidents before escalating them to problem ticket. This resulted in achieving Allstate’s business goal for lowering new ticket counts at inception.
Helped and worked with offshore team to reduce Batch cycle processing by more than 2 hours this achievement was instrumental in positive feedback in customer vendor survey, from business stakeholders for CSC.
Partnered with Production support business analysts to standardize the design documents for production support tickets so that requirements are clear while finalizing changes.
Contributed in highlighting production support achievements and ticket backlog reduction to Allstate senior leadership to set the stage for more business for CSC by increasing production support team size from 4 to 11.
Onshore team lead - ALLSTATE (Client Location) Nov 2013-2015(ongoing)
Identified automation opportunities for the ongoing and daily tasks performed within the team, integrated MV parallel with unit testing process to improve quality of deliverables..
Developed B200 transaction to enable a change in group bill address records. This transaction is no longer supported by CSC base but I analyzed the system to enable the system to handle address change requests.
Lead "Design Review Board" - responsible for the formal reviews and walkthroughs to improve the quality of system changes design. Implemented review checklists which enhanced the review process by reducing number of defects by 7% by Q4-2014.
Monitor different stages of change promotions. Tracking their movement and coordination for test approvals before cut off date for the release.
Monitor execution production tickets, participate in the business meetings, conduct the technical status and defect status meetings to go through the project status.
Working with business and production support area on the priority and severity of the defects and incident tickets.
Conducted knowledge sharing session with Business analysts in the team to share the technical details of all the feeds going out of Cyberlife to different interfaces and sub-systems. Production Support: Application Developer Aug 2011-2015(ongoing)
Worked on complex production tickets dealing with gamut of functionalities in the system including Payments, withdrawals, annual statements, Policy pages, correspondences, time drives errors, grace processing etc.
Developed a new Cyberlife CICS inhouse transaction IHUP to enable production support BAs update policy record with Audit trail. This was a high priority transaction because Intertest FILE transaction used by Allstate prior to this was sunset.
Great attention to detail. Ensured high quality deliverables for all production tickets undertaken. 500 hours of efforts were delivered with only 2 model office defects and 0 production defects.
Performed recoveries to correct over 10000 policies in production. These policies had incorrect values which were patched by writing and executing oneshot programs.
Resolved a high number of problem tickets and enable the whole team to provide quick turnaround for all problems. This reduced problem ticket backlog 206 ticket to 46 tickets in 15 months.
Analyzed and resolved multiple issues caused by Cyberlife release upgrade project. Coordinated with CSC base to add more SPRs to correct existing problems with the release. Production Support Primary: Aug 2011-2015(ongoing)
Extensive experience in handling batch cycle abends and reaching a resolution in minimum time to achieve 99.95% SLA completion.
Identified and proactively placed overrides for Cyberlife batch cycle jobs that may have problems before year end processing. This has attributed to smooth and timely finish to year end processing.
Co-ordinated with multiple interfaces while addressing high priority production issues and abends in rapid response call.
Modified Job schedule and resolved multiple issues while conducting disaster recovery exercises to ensure system is robust enough to handle natural calamities.
Resolved various types of abends encountered during batch cycle support ranging from space abends(SB37), time abend loops(522), S0C1, S0C7 etc. while handling high pressure SLA timings. Sr. Software developer 2007-2011
Worked for Development of 2 new products for Allstate Insurance Product VUL 2008 variable universal life project and LTC rider development project.
Delivered all assignments well within deadlines which resulted in new products being released to the customers as planned.
Organized team outings and team building exercises for increasing team cohesion.
Got good feedback from the client after client site visit during May 08 to August 08.
Provided End to End support for all the projects i.e. started working at the project from business requirement phase till the changes were promoted to production.
Directly communicated with the client for different aspects of projects. Attended Design review board meetings to get approvals for all the designs prepared.
Provided training to new joiners at the start of current session. Mentored them and provided resolutions to any queries and doubts they had.
I have good communication skills. I am an active member of Toastmasters Indore group and I have also been voted as the best speaker for the day for impromptu speeches EDUCATION
Bachelor of Engineering, in Computer Science from MANIT, Bhopal, India with a CGPA of 8.32(83.2%)
(2003-2007)
CERTIFICATIONS
Computer programming in C, C++ (2008)
LOMA FLMI (Fellow, Life Management Institute) Level 1 Certified (2010)
Cyberlife PKF advanced and basic certified (2012)
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