Customer Service Insurance Agent
Resume:
Jul ****-Aug 2009
DANIQUA ODOM
Skills
Organized and detail oriented
Excel lent Interpersonal ski l ls
Excel lent Written and verbal
communication skills
Time Management
Active Listening
Cler ical
Telecommunications
Experience
Licensed insurance agent/Customer service Rep
Licensed Insurance Agent - DFW Metroplex, Tx
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Help prospect with completing the membership enrollment process. Use consultive selling skills to asses the client need to determine best fit and appropriate el igibi l ity for specific insurance plans. Appointed to sell in 49 states
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Service Representatives
Mcgraw-Hill - Desoto, Tx
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Book orders into oracle database system in timely and accurate manner and ensures proper invoice.
Determine charges for services requested, collect deposits or payments, or arrange for bil ling.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Administrative Assistant
Simply Smarts Learning Center - Irving, Tx
Receive and place telephone calls.
Schedule and make appointments.
Make photocopies of correspondence, documents, and other printed matter. Prepare and distribute invoices to bill clients or pay account expenses. 6319 Bellbrook dr, Dal las, TX 75217
Ph: 214-***-****
*******@*****.***
Draft and type office memos.
Trained New Hires
Managed office documentation.
Education
Business Management
East Field College - Mesquite, Tx
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