Customer Service Human Resources

SHAERA VASSELL

**** ******* ******, ***********, ** 14225

Home: 716-***-****; Cell: 954-***-****

Email: **********@*******.***

OBJECTIVE

Energetic and motivating leader with proven ability to effectively manage both personnel and projects is seeking a managerial position. I am highly adaptable to any changing environment and always the key member in any forming team within an organization.

PROFESSIONAL EXPERIENCE

Burlington Coat Factory, Lauderdale Lakes, FL 02/2011 – Present

Receiving Manager

• Oversees the daily operations of the Receiving Department.

• Trainer for new employees (managerial and non managerial personnel)

• Recruiter for new and/or potential employees.

• Performs some Human Resource duties.

• Liaison between management and non-management personnel.

• Able to multitask and manage time in an efficient manner; very flexible.

• Performed scheduling management for the customer service associates and supervisors.

• Excellent customer service, written, verbal and listening communication skills.

• Developing trust and respect among peers and management.

• Demonstrated a high degree of professionalism and drive while delivering exceptional customer service.

• Expedited front lines, directs flow of customers and ensure that each customer receives outstanding customer service.

• Assisted with communicating information to associates regarding special promotions and sale items.

• Monitored all areas of possible loss due to theft, shoplifting, free-bagging, fraud, and/or carelessness.

• Supervised and participate in department inventories.

• Maximized sales results through merchandising products and managing sales and customer service associates.

• Coordinated sales promotions activities, floor sets and ensure accurate pricing of store merchandise.

• Supervised floor moves and preparation of merchandise displays and presentations and etc.

Home Instead Senior Care, Colorado Springs, CO 08/2009 – 09/2010

Human Resources Assistant

Ross Dress For Less, Colorado Springs, CO 08/2004 – 07/2008

Front End Supervisor

EDUCATION AND TRAINING

MBA – Human Resources, Colorado Technical University (CTU), 2008 -2010.

BA - Business Management, DeVry University, 2004 - 2008

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