Customer Service Administrative Assistant

ZEANTRA HORTON

**** **** ******** **. ******,Tx *5237 Apt. 701. 972-***-**** *******@****.***

OBJECTIVE

My objective is to become apart of a company that will allow me to show my social, organizational, and customer service skills.

EXPERIENCE

JP Morgan Chase

Senior Service Specialist 01/12-03/15

Answered inbound escalated/irate calls

Submitted complaints from customers/employees

Follow-up calls

Educated frontline specialists on policy/procedures

Processed merchant verifications

Opened/closed deposit accounts

Assisted customers with making payments /balance transfers

Educated customers with account inquiries

Online technical support

Submitted claims

1st Mellinium Home Health Services

Administrative Assistant 03/07-03/10

Opened the office daily

Answered a multi-line phone

Sorted all mail

Filed patient documents

Payroll

Data entry

Setup appointments for patients with doctors’/social workers’ office

Citi Cards

Inbound Collection Representative 05/06-02/07

Answered inbound collection calls

Assisted customers with paying off past due accounts

Set up payment arrangements/deferments

Settled accounts

EDUCATION

Dallas Can Academy 2000

High School Graduate- Diploma

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