Management Manager
Resume:
SATYABRAT PRADHAN
Email: *********.*@****.***
Skype id – satyabrat.p
Objective:
To work in an organization where culture of freedom and working for initiatives is ensured, facilitating my contribution through thoughts and action to the company’s vision and thus achieve self development by playing a significant role in building the organization
Experience & Roles:
Asst Manager IT Support – (Sep 2012 – Present) CAE India Pvt. Ltd, Bangalore.
Understand business requirements and translate them into IT deliverables
Business analysis and deployment of appropriate technology.
Setting up policies and procedures as and when required.
Responsible for implementing & managing IT Security requirements of the infrastructure based on client policies and internal standards.
Practicing quality processes, through review and monitoring projects.
Setting up KRA / KPIs for team members.
Performance management and review of team members.
Responsible for procurement, distribution & installation of IT assets.
Managing Windows 2003, 2008 & 2012 Enterprise Servers (Dell PowerEdge T320, HP Proliant DL380 G6).
Have experience in administration on Active Directory users and groups.
Experience in creation & reservation of IP in DHCP server as per the request.
Maintaining desktops and MIL-Cots Systems Industrial computers.
Maintaining MPDS systems, Image Generation Servers.
Installing & configuring Redhat Enterprise Linux.
Provide third level support on all escalated issues.
Ensuring that both routine and special maintenance tasks are completed efficiently.
Provide planning, direction and technical expertise as a resource to the company on IT infrastructure and network services.
Maintaining documentation for all activities & procedures followed as per SOP according to ISO standards.
Ensure all IT issues resolved effectively and ensure there is no business impact.
Ensure proper uptime and smooth working of servers & network at location.
Experience in installation and management of VMware5.1 ESXi, VCenter Server. Conversion from P2V and V2V using converter. Configuring Cluster, Fault tolerance & HA.
Configuration of email client i.e.-MS Outlook, Outlook Express by using POP or IMAP. & troubleshooting. Taking back-up of email data file, configuring folder redirection etc.
Managing in-house Data Center.
Managing EPABX system, Biometric/Access control system.
Backing of data into storage and testing the backup data to check the data availability.
Maintaining network and server uptime.
Managing network devices like Firewall, router and layer3 switches and configuring 3rd party Applications to get accessed through IP-Sec.
Vendor management and coordinating with vendors for fixing any breakdown.
Terminal server management.
ISP management, Configuring MPLS VPN between multiple sites etc.
Senior Executive IT (Sep 2005 – July 2012) Air Deccan / Deccan Charters Ltd, (Previously known as Deccan Aviation Ltd), Bangalore.
Providing support for IT Infrastructure and services at all bases across India.
Managing Windows 2003/2008 Enterprise and Itanium Servers (HP Proliant DL380 G4 & G6, ML370,HP Integrity rx6600, IBM X3200 M2)
Responsible for maximum uptime for all critical servers like DNS, DHCP, FTP, IIS server, E-Mail server, Internal Applications etc.
EPABX, Telephone & Contact center system configuration and administration.
Installing barcode printers and thermal printers in various airport ticketing counters.
Installation, configuration & administration of Biometric system and access control system which includes new registration, deletion, and data uploading into HRMS application.
Taking daily backup of server data, application data and other important user data on Tape and restoring the same when required.
Provide planning, direction and technical expertise as a resource to the company on IT infrastructure.
Provide third level support on all escalated issues reported.
Maintaining documentation for all activities & procedures followed according to ISO 9001 standard SOP.
Responsible for training, procurements, vendor management, Domain Management and Asset management.
Working closely with senior management to assure adequate technical directions/ standards are followed and issues are addressed.
Taking up new projects / tasks and working on them with planning, co-ordination with other team and deployment.
To liaise with Business IT partners and ensure all IT Projects are delivered on schedule, resolve IT issues effectively and ensure there is no business impact.
Resolve 3rd Level end user issues with Email clients, mail delivery failure issues & telephone support to VIP Users.
Coordinating with vendor for fixing server hardware calls and recommending new / upgrades in the server as per the requirement.
Managing antivirus server and pushing security updated from server to clients and schedule scanning of servers and desktops/laptops for various threats. Have experience in managing McAfee Antivirus with EPO Agent server, Symantec Endpoint security, Kaspersky Endpoint security.
Responsible for weekly security threat report documentation for all servers.
Patching all Windows servers with test and production patching cycle.
Publishing printers, Configuring applications for users, Publishing applications and managing them.
Responsible for maintenance & configuration of Fortigate firewall series 100A and 200B, configuring the firewall as internet gateway and ISP fault tolerance for internal corporate network. Managing security policy on those according to corporate IT policy for content & web filtering, bandwidth management etc.
Responsible for preparing Annual IT budget after coordinating with all HODs and Base Managers of the company and presenting final budget to Management for approval. And to make sure all required IT items procured according to approved budget.
Experience in new IT Infrastructure setup at various airports across India for Deccan Shuttle Project under supervision of former COO Capt. Pritham Phillip.
Allowing access to Tally server and Fly-pal Server by using RDP client with IP-SEC enabled for secured access to internal servers.
System & Network Administrator – (Feb 2004 – Aug 2005) SV Engineering, Bangalore.
Monitoring corporate WAN and LAN up time and coordinating with ISP for any connectivity related issues.
Network Maintenance, Troubleshooting & optimization of network performance.
Installed, configured and maintained Windows 2003 Servers (HP Proliant DL380 G4 & Dell Poweredge 1600SC.)
Configured and maintained IIS, FTP, DHCP and DNS Servers in Windows 2003.
Implemented in house DNS server which is working Round robbing for accessing the applications in corporate network.
Managing hosting of Email & domain management.
Implemented McAfee EPO server for centralize administration of Antivirus. Scheduled time for Agent to server Communication and Taking reports all client machines.
Maintained users and their passwords as per Administration policies, Created groups to reduce administrative efforts.
Configured Terminal server for accessing user’s various Modules from different location.
Created data port and updated Reports, Forms and data port and code units.
Dealing with users for their hardware / software and networking requirements according to applications they are working on.
Maintained MDaemon mail server for accessing user and group Mails. Users Log files, Spam control and Mailbox control.
Configured and maintained IIS, FTP, DHCP and DNS Servers Windows 2003.
Implemented in-house applications on local servers & fixing bottlenecks to make sure application is running smoothly without any trouble.
Systems integration and maintenance of network printer.
Performing system and software upgrades, User support and backups.
Education:
B.Sc. (IT) from Punjab Technical University.
Diploma in Computer science & engineering.
Professional Training & Certification:
Completed Microsoft Certified System Administrator. (MCSA) training from Rooman Technologies Ltd.
Completed CCNA training from Rooman Technologies Ltd.
Completed Microsoft System Center Configuration Manager 2012 training (SCCM 2012) from Koening Solutions Ltd.
Completed ITIL V3 Foundation in IT Service Management training from Moulik IT Services LLP.
Certificate number - GR750070430SP
Completed ITSM Foundation Bridge based on ISO/IEC 20000 training from Moulik IT Services LLP. Registration Number: 4840358
Completed VM Ware vSphere 5.1 training from One Cloud Solutions in Oct 2013.
Successfully completed training programme on Internal Quality Audit for ISO 9001: 2008, by Stellar Management Consultants.
Other Details:
Total Experience : 11 years.
Notice period : 60 days (Negotiable).
Passport No : K7136507.
Personal Details:
Father’s Name : Prasanta Kumar Pradhan
Date of Birth : 27th July, 1982
Sex : Male
Nationality : Indian
Marital Status : Married
Permanent Address : Plot No 1173, Mahanadi Vihar,
Post-Nayabazar, Cuttack,
Pin – 753004, Odisha.
References : Mr. Ajay Bhatkal
(Consultant CIO & Ex-Group CIO Deccan Express & Deccan Charters Ltd)
Email – ***********@*******.***
Mob - +91-988*******
Mr. Sidhartha Patnaik (Asst Manager IT at Fresenius)
Mob - +91-887*******
Place: Bangalore [SATYABRAT PRADHAN]
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