Project Manager
Resume:
Mark Lovelace
*************@*******.***
Rosharon, Texas 77583
Summary of Work Experience:
* ***** ******* ********** **********
12 years Business Process Analyst experience
9 years software development experience
5 years infrastructure experience
Education and Certifications:
Oklahoma State University, Stillwater, Oklahoma - Obtained Bachelor of Science in Management Information Systems
Project Management Institute – Obtained Project Management Professional (PMP) certification (expired August 2014)
Management Information Systems Experience:
IT Project Manager March 2014 – August 2014
UTMB IS Operations-NSS (Networks, Security, and Video Services), 301 University Blvd, Galveston, TX 77555
Projects:
Installed DAS (Distributed Antenna System) in UTMB’s Primary Care Pavilion to provide AT&T wireless signal.
Installed new network cabling and switches on 2 floors of UTMB’s John Sealy Annex building.
Developed process for reviewing and monitoring all NSS projects to meet departmental performance metrics.
Responsibilities:
Responsible for managing UTMB’s IS Operations- NSS projects portfolio.
Interview stakeholders and advocates to gather requirements for proposed projects.
Collaborate with UTMB service departments for feasibility assessments and cost estimates of project requests.
Develop budget for project work by soliciting quotes for project work from vendors and associated UTMB departments.
Develop project schedules in Microsoft Project and review with project members for consensus.
Prepare and present all project documentation for clients and management review.
Chair kick-off and reoccurring project meetings and resolved issues with all project constituents.
Produce weekly portfolio reports concerning projects’ status, schedule, budget, issues and risks for management’s review.
IT Project Manager November 2012 – April 2013
UTMB IS Operations-Projects thru Technical ProSource, Inc., 9301 Southwest Freeway Suite 400, Houston, TX 77074
Projects:
Installed Rosch Immunotherapy System at off campus UTMB clinic.
Upgraded LiftNet elevator monitoring system software and relocated from physical to UTMB’s virtual servers.
Represented IT Operations department in Clinical Services Wing construction meetings.
Triaged pilot project to transition users from MyTel to new Lync voicemail system.
Managed initial phase of Enterprise Faxing Solution project.
Responsibilities:
Responsible for managing all aspects of projects for UTMB’s IS Operations- Projects department.
Interviewed stakeholders and advocates to gather requirements for proposed projects.
Collaborated with UTMB service departments for feasibility assessments and cost estimates of project requests.
Completed initial project submission form for departmental approval.
Developed budget for project work by soliciting quotes from vendors and associated UTMB departments.
Developed project schedule and reviewed with project members for consensus.
Prepared and presented all project documentation including project charters for stakeholders and management review.
Chaired kick-off and reoccurring project meetings.
Resolved issues with all project constituents.
Produced weekly status reports to document project schedule, budget, issues and risks.
Sr. IT Project Manager January 2011 – August 2012
Shell IT thru Elevate Technology Solutions, LLC, 1050 Hingham St. #304, Rockland, MA 02370
Projects:
Relocated/consolidated Shell’s Canadian Chemicals business unit to Houston, TX offices.
Relocated/consolidated four energy trading floor locations/resources (1800 end-users, services, hardware) to one central location.
Worked as the U.S. project resource/liaison for global Shell/HP joint IT Support venture.
Responsibilities:
Responsible for managing all aspects of projects for Shell Information Technology International Project Management Office
Gathered and documented requirements from business units to determine project scope, assumptions, restraints, issues, risks, and mitigations.
Collaborated with other Shell service partners on projects to define tasks, roles, and responsibilities of each supplier.
Developed budget for project work streams using HP’s corporate pricing schedules.
Solicited quotes for project work from Shell and HP approved vendors.
Developed project schedule and budget for each project stage per HP and Shell Project Delivery Frameworks.
Prepared and presented all documentation for project stage gate reviews with Shell project stakeholders.
Chaired weekly project meetings and resolved issues with all project constituents.
Reviewed Shell’s ITIL standards and performed all project work accordingly.
Developed and documented resolutions of risks and issues for each project stage.
Mitigated risks encountered during project execution.
Produced weekly status reports to document project status, schedule, budget, issues and risks.
Created and submitted change requests for project scope, budget, and/or schedule as necessary.
Updated project financials and schedule in HP-Shell Portal and Shell’s Project Reporting Tool (PRT).
IT Project Manager March 2009 – May 2010
BP thru Computer Task Group, Inc., 3636 Executive Center Dr. Austin, TX 78731
Projects:
Upgraded plant operations software to meet government mandated requirements, deployed newer handheld data recording devices, consolidated databases, relocated application and database to new data centers and applied disaster recovery within BP’s ITIL standards.
Installed new wireless networks (switches, wireless access points, cabling) in various buildings.
Relocated training room (installed new LAN, relocated and set-up PCs and printers)
Responsibilities:
Responsible for managing all aspects of projects for BP North America’s IT&S Project Management Office.
Gathered and documented requirements from business units to determine project scope, assumptions, restraints, risks, and mitigations.
Solicited quotes for project work from BP’s preferred vendors.
Developed project schedule and budget for each Capital Value Process (CVP) stage of project.
Engaged BP’s Digital Security group to obtain required approvals.
Prepared and presented all documentation for project stage gate reviews with BP’s Business Information Manager and Portfolio Management Team.
Managed projects per CVP and BP specific project management methodology.
Worked with BP’s Global Operations Infrastructure groups to implement project deliverables (servers, databases, applications, networks, support, disaster recovery, etc.) within BP’s processes and standards.
Developed Disaster Recovery plan for proprietary software according to BP’s ITIL specifications.
Implemented DR test plan to ensure specified Recovery Time Objective and Recovery Point Objective were met.
Chaired weekly project meetings and resolved issues with all project constituents.
Mitigated risks encountered during project execution.
Developed and submitted change requests for project scope, budget, and schedule when necessary.
Produced bi-weekly project status reports which included Earned Value Management reporting of project’s SPI and CPI.
Updated project information in Planview reporting systems.
IT Manager - Software Releases and Patches April 2007 – March 2009
SunGard Energy Systems, 1331 Lamar St. - Suite 950, Houston, TX 77010
Responsible for managing software development life cycles for several software products and other projects within SunGard’s Development/Operations Group.
Worked with Product Management, Development, QA, Customer Support, Documentation, and Professional Services teams to deliver software products to customers.
Developed detailed work plans and schedules for major new software releases, bug fixes, and hot patches.
Identified resource needs and allocated staff to meet project milestones
Managed teams within different groups to report project status and drive issue resolutions.
Facilitated weekly meetings to inform all groups on current and upcoming activities.
Created status updates for software development initiatives.
Facilitated workshops to gather information, plan projects, analyze business/technical processes, document workflows, and resolve issues.
IT Project Manager October 2006 – April 2007
Heritage Health Systems, Inc. thru TFI Resources, 3200 Southwest Freeway – Suite 3030, Houston, TX 77027
Projects:
Built out new 300 seat support facility (develop layout, install switches, LAN, PCs, voice, and printers).
Installed Mercury Test Center software.
Managed conversion of Heritage Health’s custom software applications from Visual Basic to .NET.
Upgraded company’s proprietary software.
Responsibilities:
Concurrently managed new and pre-existing corporate information technology projects.
Worked with Facilities group to create new 300 seat expansion which included network, voice, PCs, printers, etc.
Gathered, defined, and documented high-level business requirements for each phase of project.
Developed feasible solutions for project phases and communicated these to software and systems personnel.
Created contingency plans prior to implementation of software/system changes.
Documented software change requirements and enhancements in a format comprehensible to both business and technical personnel by detailing specific functionality and affected software systems.
Created flow diagrams in Visio to communicate current and proposed technical/business design and processes to business and project personnel.
Tested, documented results, and approved functional solutions according to their defined business requirements.
Business Analyst March 2006 – September 2006
Cardinal Health, Inc. thru TEKSystems, Inc., 10,333 Richmond Ave. - Suite 500, Houston, TX 77042
Effectively collaborated with business units to develop a comprehensive knowledge of business functions and applications by initiating actions and adapting to change.
Gathered requirements of issues, trends, root causes, and projected enhancements of current software systems by personally interviewing Accounting; Central Billing; Contract Administration; and Corporate IT business unit owners/managers and end-users.
Documented software change requirements and enhancements in a format comprehensible to both business and technical personnel by detailing specific functionality and affected software system(s).
Created flow diagrams in Visio to communicate current and proposed technical/business design and processes to business and project personnel.
Evaluated the effectiveness and accuracy of requirements documentation by reviewing requirements with all pertinent parties.
Revised requirements documents and flow diagrams to clarify specific business and technical requirements and scope.
Managed documentation versioning within Microsoft Visual Source Safe.
Provided Project Manager with status updates and reports on project related issues and progress.
.NET Analyst June 2005 to March 2006
Texas Education Agency thru Frontier Consulting, Inc., 10,101 Southwest Freeway - Suite 202, Houston, TX 77074
Worked as contract Software Analyst for TEA in Austin, TX.
Met with Agency staff members to determine general requirements for software enhancements.
Documented proposed changes to existing software packages using Tracker® change request software.
Presented detailed and specific requirements to Agency members for approval.
Developed State mandated enhancements to web based software packages using ASP, ASP.NET, C#, JavaScript, SQL, and HTML within Version Manager® (content management system).
Tested enhancement functionality within a separate development and test environment.
Met with network and database personnel concerning the enhancements’ possible effects on current servers and databases.
Submitted requests to TEA’s Software Change Management for software moves to testing and production environments.
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