Customer Service Representative
Resume:
Email: **.*******@*******.*** Mobile: 510-***-****
MARY ELLIOTT
SKILLS
Microsoft Office 2000 - 2013
Experienced in 990 Reports
Basic AP/AR
Phone Etiquette
I-Train
VOS
Intranet
PC and Mac proficient
SUMMARY
Over 20 years providing analytical and specialized administrative support
Trusted with confidential information
Proficient in data analysis, payroll, and minute taking
Presentation delivery and public speaking
PROFESSIONAL EXPERIENCE
Dispatcher
Dispatcher Service Department
Bags Inc 2014-Present
Burlingame, Ca
. Answering the phones
. Scanning BDO
. Sweeping at the airport
. Talking to customers and airports
. Finding Missing Luggage for customers
. Delivering luggage to customers homes
. Updating the dart systems
Customer Service Representative 2014- 2014
Hayward, Califorina
Customer Service Department
Aarons Inc
Answering the phones
Takings credit cards payments over the phone and in the store
Writing up new leasing agreements
Answering any questions that a customer may have
Opening and closing the store.
Order Supplies
Mail Sorting and Mailing Letters
Data Entry Input
Printing and Coping Documents
Greeting Customers
Customer Service Representative 2011 - 2012
MIS Customer Service Department
UAW/LETC - NUMMI Reemployment Center Fremont, California
Managed a case load of 2,796 clients in auditing document files
Implemented principles and practices of employer policies and procedures
Communicated daily with internal and external partners to receive all documentations
needed completing files to pass government grant audits
Directed customers to appropriate departments both in person and over the phone
Maintained working knowledge on government policies to process forms and reports to
meet compliance
Handled confidential and sensitive information for both internal and external partners
Financial Secretary 2006-2012
UAW – United Auto Workers Local # 2244 Fremont, California
Responsible for ordering supplies
Performed inventory on supplies
Kept track of supplies that were ordered and was proactive about keeping up with them
Checked all orders for accuracy
Relayed information about facilities issues and followed up on them
Generated multiple reports and analyzed data
Managed accurate employee files insuring employee confidentiality
Reviewed records and activities for reports given to the Department of Labor
Maintained complex, technical, clerical, and administrative duties to achieve results in
organizational development
Quality Control Inspector 2004 -2006
New United Motors Manufacturing (NUMMI)
UAW – United Auto Workers Fremont, California
Inspected automobiles before they were shipped to dealers
Maintained industry knowledge and standards to insure inspection accuracy
Documented all observation to insure sound records for product and department success
Recording Secretary (Elected Position) 2004 - 2006
UAW – United Auto Workers Local # 2244 Fremont, California
Supported UAW Administrative Officers
Assisted with developing and executing employee appreciation events
Conducted yearly benefit enrollment
Attended all quarterly team member meetings
Took minutes and reported them at meetings
Audited and confirmed information on payroll vouchers
Team Member, Paint Department 2003 - 2004
New United Motors Manufacturing (NUMMI)
UAW – United Auto Workers Fremont, California
Prepared parts of automobile for paint department
Maintained industry knowledge and standards to insure process accuracy
Documented all completed jobs to insure sound records for product and department success
Team Member, Production Assembler 1986 - 2003
New United Motors Manufacturing (NUMMI)
UAW – United Auto Workers Fremont, California
Prepared parts for the manufacturing department
Managed self productivity and team success
Documented all changes/modification made to products during the assembly process
EDUCATION
Diploma American High School Fremont Ca
(UAW) United Auto Workers School of Accreditation 2006 - 2012
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