Customer Service Manager

Debra A. Ladenheim

Smithtown, NY *****

www.linkedin.com/in/debraladenheim

*****.*********@*****.*** 631-***-****

Senior Administrative Manager

Increase Operating Efficiencies Improve Customer Service Training

Reduce Costs

Drive day-to-day operations in environments ranging from marketing to distribution to fleet management. Train and motivate staff, building team rapport that creates successful procedure adherence and proactively solves problems. Write business policy that assures compliance with business requirements. Receive frequent awards from both internal and external customers for exceptional customer service and exemplary performance.

Professional Experience

OLYMPUS CORPORATION OF THE AMERICAS, Hauppauge, NY

Fleet Specialist / Fleet Administrator 2003 – 2015

Managed 650-vehicle fleet program and 2 vehicle reimbursement programs with 1,300+ participants. Provide guidance and support for 850 previous fleet drivers moved to reimbursement program. Liaised with department heads to analyze vehicle needs; negotiated pricing with vehicle manufacturers and vendors. Reviewed and approved monthly payments over $1M. Created and delivered new hire training.

●Saved $700 per vehicle (550 vehicles), plus achieved 40% savings vs. retail prices by changing fleet management vendor and utilizing network service providers.

●Negotiated 10% average price reduction with 3 major U.S. auto companies.

●Created ability to save estimated $3M per year by identifying and testing new vehicle reimbursement program process (process selection remains in progress).

●Improved vehicle-related compliance by rewriting, simplifying and consolidating rules and regulations; centralized data, making it easier for users to access information and comply.

●Managed Risk Management program, including safe driving notifications, ensuring best practices were followed and documentation accurately submitted.

●Crafted and delivered orientations on fleet and reimbursement program options to each new field person, guiding each to best individual program choice and receiving much positive feedback about ease of process.

National Accounts Administrator 1999 – 2003

Developed supply chain practices and procedures to ensure compliance with Consumer Products Group key account requirements. Managed 3-member Value Added Services team.

Assistant Manager, Distribution Administration 1996 – 1999

Reviewed and assessed procedures and recommended improvements in all areas of logistics. Assured compliance with logistics policies and procedures. Reviewed forecasts to analyze inventory availability. Managed kit product production at offsite facility.

Debra A. Ladenheim *****.*********@*****.*** Page Two

OLYMPUS CORPORATION OF THE AMERICAS (Continued)

●Ensured timely product delivery to customers by streamlining system to reallocate product orders.

●Improved logistics team’s ability to assess and improve each task by writing SOP guide that included best practices and step by step procedures.

●Reduced repacks by working with Sales to have accounts order in master pack quantities.

Supervisor, Distribution Operations

Coordinator, Marketing Services

Executive Secretary

Education and Professional Development

Business Administration and Secretarial Courses, SUNY, Farmingdale, NY

Management Essentials Course, Annual Olympus Ethics Training,

Wheels Fleet Management Webinars, NAFA events on Fleet Management Issues

Computer Skills

Microsoft Office (Word, Excel, PowerPoint), Lotus Notes, JDE Showcase, PkMS, WebEx,

Various Provider Systems

Contact this candidate