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Customer Service Technician

Location:
United States
Posted:
July 09, 2015

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Objective:

Certified IT professional with years of customer service and IT experience seeking a full-time position in the IT industry. Looking for a position that offers the opportunity to grow and develop, and eventually become a leader in the field.

Job Experience:

Honda Logistics [Helpdesk Technician] [February 2015 – Current]

Receive calls for various issues with scanners, laptops and printers.

End sessions with scanners, printers and user jobs.

Reprint jobs in AS400 to remote queues of printers.

Replace maintenance kit on printers to fix rollers and broken pieces

Add and remove profiles and permissions for users in Active Directory.

Configure cellphones, laptops, scanners and printers for users.

JP Morgan Chase [Desktop Support Technician] [June 2014 – November 2014]

Responsible for break fix work on various PC models.

Make sure user is handled fast and in the correct manner.

Image windows with JP Morgan Chase script on devices.

Set up or move printers that managers needed installed.

Fill out paper work to keep track of Hard Drives for the sensitive information.

Handle any questions that users may have called in, emailed or asked at desk side.

Support 5000 people & their IT equipment.

Decision One [Associate Technician] [February 2014 – June 2014]

Responsible for erasing personal information off of Hard Drives and Solid-State Drives.

Change BIOS settings on many different units to run program to start erase process and image process.

Final inspect all devices for any corrupt firmware, technical issue and hardware issues.

Education:

My Computer Career [2013 - 2014]

Certifications Completed:

A + 801

MCP: Microsoft Certified Professional

MTA: Operating System Fundamentals

MTA: Security Fundamentals

MTA: Networking Fundamentals

IC3: Internet and Computing Concepts

Microsoft Office Word

Ohio Hi-Point Career Center [2010 - 2012]

Certificate of Completion in Information Technology

Marysville High School [2008 - 2012]

Honor Roll

Skills:

Network Setup

Printer Setup

Active Directory

Configuring Remote Out Queues

Troubleshooting Scanners

Soldering

AutoCAD

Swapping Hardware In Laptops & Desktops

Hyper V/Oracle Virtual Box

Adobe Photoshop/ Dreamweaver

OS Installation

Troubleshooting Skills

Configuring Wireless/Wired Networks

Implementation

Command Line Tools

HTML

Server Maintenance

MAC OS

Windows 7/8/Vista/XP

Dual System Boot

Microsoft Office

Picture Editing & Video Production

Troubleshooting Software & Hardware Problems

BUSINESS PROFESSIONALS OF AMERICA MEMBER SINCE 2012

*REFERENCES AVAILABLE UPON REQUEST



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