Objective:
Certified IT professional with years of customer service and IT experience seeking a full-time position in the IT industry. Looking for a position that offers the opportunity to grow and develop, and eventually become a leader in the field.
Job Experience:
Honda Logistics [Helpdesk Technician] [February 2015 – Current]
Receive calls for various issues with scanners, laptops and printers.
End sessions with scanners, printers and user jobs.
Reprint jobs in AS400 to remote queues of printers.
Replace maintenance kit on printers to fix rollers and broken pieces
Add and remove profiles and permissions for users in Active Directory.
Configure cellphones, laptops, scanners and printers for users.
JP Morgan Chase [Desktop Support Technician] [June 2014 – November 2014]
Responsible for break fix work on various PC models.
Make sure user is handled fast and in the correct manner.
Image windows with JP Morgan Chase script on devices.
Set up or move printers that managers needed installed.
Fill out paper work to keep track of Hard Drives for the sensitive information.
Handle any questions that users may have called in, emailed or asked at desk side.
Support 5000 people & their IT equipment.
Decision One [Associate Technician] [February 2014 – June 2014]
Responsible for erasing personal information off of Hard Drives and Solid-State Drives.
Change BIOS settings on many different units to run program to start erase process and image process.
Final inspect all devices for any corrupt firmware, technical issue and hardware issues.
Education:
My Computer Career [2013 - 2014]
Certifications Completed:
A + 801
MCP: Microsoft Certified Professional
MTA: Operating System Fundamentals
MTA: Security Fundamentals
MTA: Networking Fundamentals
IC3: Internet and Computing Concepts
Microsoft Office Word
Ohio Hi-Point Career Center [2010 - 2012]
Certificate of Completion in Information Technology
Marysville High School [2008 - 2012]
Honor Roll
Skills:
Network Setup
Printer Setup
Active Directory
Configuring Remote Out Queues
Troubleshooting Scanners
Soldering
AutoCAD
Swapping Hardware In Laptops & Desktops
Hyper V/Oracle Virtual Box
Adobe Photoshop/ Dreamweaver
OS Installation
Troubleshooting Skills
Configuring Wireless/Wired Networks
Implementation
Command Line Tools
HTML
Server Maintenance
MAC OS
Windows 7/8/Vista/XP
Dual System Boot
Microsoft Office
Picture Editing & Video Production
Troubleshooting Software & Hardware Problems
BUSINESS PROFESSIONALS OF AMERICA MEMBER SINCE 2012
*REFERENCES AVAILABLE UPON REQUEST