Post Job Free

Resume

Sign in

Customer Service, Active Directory,Server build out, desktop support

Location:
United States
Posted:
July 09, 2015

Contact this candidate

Resume:

CHARLES C. SMITH

*** ********* **** *****,** ****8 Home 214-***-**** acqnuo@r.postjobfree.com

OBJECTIVE/PROFILE

I would like to utilize what I have learned to a new role that would expand my expertise level, and also bring value to the company. While studying to obtain a Bachelor of Science Degree in Network Administration. Over the past several years, I have acquired experience in Information Technology and Customer Service.

STRENGTHS:

- Excellent verbal and written customer service skills - Software\Hardware Support

- Very organized and able to handle multiple tasks - Strong Communication Skills

- Able to work in a team environment - Strong Work Ethic

- Steady work pace - Attention to Detail

- Exceptional problem solving skills

- Training\Educator

TECHNICAL EXPERIENCE

- Technical & User Documentation - User Support & Training - Windows XP\Vista\7\8

- Troubleshooting - Staff Training & Supervision - MAC OS

- Systems Administrator - Systems Deployments\Integration - Video Conferencing

11/08-11/14 United States Army National Guard

Military Police

06/14-present Usaci\XenWinGo 500 North Central Expy, Plano, TX 75072 suite 175

Position- Junior Engineer\ Team Lead

•Responsible for every aspect of IT Help Desk including supervisng, making oncall schedule and scheduling of after hours work, handling of task, and administering of task, Coordination of PC repairs and deployments, User training.

•Install, upgraded Windows OS, RamQuest, Malwarebytes, Forticlient, MS Exchange 2010, Office 365, Outlook, Internet Explorer, Google Chrome, Firefox, Fonality, Java, Halfile moving\configuring, Microsoft Office 2003\2007\2010, multiple versions of Adobe Reader\Acrobat, Active Directory, QuickBooks, Data Trace and Data Tree, ADI, TeamViewer, Video\Phone Conference, Printer repair and support, Buildout\deployment of 2003\2008\2008R2\2012\2012R2 servers, Configuring\Deployment of Fortinet Firewalls, Wiring of customers enviroment, Support of customers enviroment, Citrix Reciever install\ troubleshooting, Network wiring (Cat5e,Cat6), Juniper installation, end user support.

05/12-06/14 Excel Title Group, 2301 Forest Lane, Garland TX, 75042

Position-

•Responsible for Policy Packets,Erecording Documents, Mailing originals, Scanning and uploading files, Pulling policy jackets.

•Responsible for every aspect of IT Help Desk for a diverse conglomerate of eight companies across the country including Install, upgraded Windows OS, RamQuest, McAfee and TrendMicro, Malwarebytes, Super Anti-Spyware, MS Exchange 2010, Office 365, Outlook, Internet Explorer, Google Chrome, Firefox, Fonality, Java, Screen Connect, Halfile, Microsoft Office 2003\2010, multiple versions of Adobe Reader\Acrobat, Active Directory, QuickBooks, Data Trace and Data Tree, ADI, TeamViewer, Windows Easy Transfer, Video\Phone Conference, Printer repair and support.

CERTIFICATION

Citrix Xenmobile

REFERENCES WILL BE FURNISHED UPON REQUEST.



Contact this candidate