Service Sales

SONAL PATEL Tel: 416-***-**** E-mail: *************@*******.***

SUMMARY OF SKILLS

Customer focused, professional demeanor with a strong work ethic.

Exercise appropriate analytical, judgment skills and the ability to handle complex procedures.

Possess a positive attitude and the demonstrated ability to foster effective professional business relationships with colleagues and management.

ACCOMPLISHMENTS

Through aggressive sales, generated a million dollars in yearly sales revenue.

Proactively established ways to cut costs, develop productivity and supply efficient service.

Improved company's competitive advantage in the marketplace through product placing.

Enhanced corporate image through branding, product representation and client relations

Generated the highest revenue for Enhancement Service products.

CAREER HISTORY

Marketing/Public Relations (2014 to Present) GTA Car Wrap Inc., Richmond Hill, ON

Designing a vehicle wrap that maximizes their advertising dollars and exceeds their marketing goals. We also enjoy consulting on the effectiveness of vehicle graphics and decals.

Enhancement Specialist (2002 to Present) D+H, Toronto ON

• Provide excellent service while responding to all inbound inquiries including; application

processing, account updates and end-user website support.

• In conjunction with on-screen client information, identify the client’s needs through client contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the caller to correctly and effectively process next step according to the nature of the inquiry.

• Ensure adherence to established departmental escalation procedures, Quality Standard Guidelines defined by the D+H and the client, and requirements and controls in relation to PCI compliance standards.

• Remain current on program information and business initiatives, as well as corporate products and processes. Provide input & suggestions for continual improvement and enhancement.

• Achieve quality service by accurately assessing and responding to clients/banks needs, using sound judgment when recommending appropriate options/solutions, while adhering to the standards of quality assurance program.

• Accurately complete appropriate documentation for required transactions understanding that the customer expects accuracy and attention to detail.

Freelance Makeup Artist (2005 to Present) Stylist-Markham, ON

• Provide make up consultations and applications for individuals and bridal parties.

EDUCATION

Diploma: Business IT Centennial College, Toronto ON 1995-1998

Certificate: Makeup Application

Centennial College, Toronto ON 2005

Certificate: Training & Development - Information Technology Certificate# 200185848

Offered by the Ministry of Government Apprenticeship: Training Colleges & Universities

PROFESSIONAL AFFILIATIONS All Banks across Canada, Bank of America & Bank of New York

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