Customer Service Administrative Assistant

Education STRAYER UNIVERSITY, Fort LAUDERDALE FL

Business Administration UCBA program [2013 to Present]

Florida CAREER COLLEGE, LAUDERDALE LAKES FL

Information Technology Associate of Science Degree [2011 to 2013]

Experience PAYMENT PROCESSOR, BERGES LAW GROUP

Fort Lauderdale, FL [9/2013-11/2014]

Handling data entry and general ledger work as well as bookkeeping and general clerical tasks. Monitoring processing batches and updating trackers. Processing payments on virtual merchant terminal. Entering payments on quick books and saving receipts to customer folders. Contacting clients to collect payments on past due balances. Setting up payment arrangements, assisting with banking deposits and handling quality assurance of source and payment documents. Sending clients notices including past due balance notices, closing out letters due to non payment and all-services-rendered letters. Updating credit card authorization forms from clients. Performing other essential and miscellaneous tasks as assigned by upper management.

FRONT DESK/FITNESS/ADMINISTRATIVE, 110 FITNESS EXECUTIVE GYMS

Fort Lauderdale, FL 01/2012 - 12/2013

Greeted and provided service to members in a friendly and professional manner. Provided information regarding account balances and assisted with payments, scheduling of trainers and new memberships. Entered sales transactions into internal systems. Processed member applications, address changes, cancellations, and membership freeze. Performed administrative duties necessary to support management team and directed information requiring immediate attention and resolve.

ADMINISTRATIVE ASSISTANT, PLANTSFASHION INC.

New York, NY 09/2007 - 06/2011

Assisted the company’s owner in the daily operations of the business, including bookkeeping, accounting and reconciliation, sales, web and phone order processing. Maintained company’s web page, responding to new inquiries from that channel. Wrote marketing communications for the firm, including business proposals and brochures. Assisted with all aspects of orders and delivery of products and services.

ADMINISTRATIVE ASSISTANT, PERSONNEL ONE TEMP AGENCY

Boca Raton, FL 03/2005 - 04/2007

Provided support in processing client transactions/requests. General office responsibilities included answering phones, appointment and meeting scheduling, researching client requests, and partner inquiries. Helped compile reports, updated databases and initiated various transactions. Used internal software to research information. Maintained daily calendars for management staff. Handled general problems and provided information as appropriate.

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Served as back up for other departmental services and technical support for printers and computers. Directed and followed up on maintenance requests, and referred requests for specific information about technical or specialized matters to appropriate personnel.

RETAIL SALES ASSOCIATE, AT&T WIRELESS

Fort Lauderdale, FL 04/2003 - 01/2005

Assisted with selling wireless products and services. Provided customer service. Performed data entry into internal systems. Supported customer sales activations, technical support, inventory control. Assisted with upgrades, cash accountability, bank deposits. Acted as key holder and assisted with special projects as needed.

GUEST SERVICES-HOTEL ASSISTANT, COURTYARD BY MARRIOTT

FortLaudale,Fl 2/2000 - 04/2002

Checked in Guest updated Reservation Log. Interviewed. Checked value of customer collaterals to be held as loan security. Maintained records and files such as loan applications, legal documents, government documents, checks among others, ensuring the organization of information, for easy retrieval. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the front office staff in his her absence. I throughout the day to view your e-mail messages to see if anything has arrived that needs your immediate attention.

If you use filters or priorities, you may decide to check high-priority messages more often than low-priority ones.

Skills Windows and Mac Platforms, MS Word, MS Excel, MS PowerPoint, Access, QuickBooks, Acrobat Pro. Type more than 80 words per minute.

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