Customer Service Manager

PEGGY L. HORNE **** Racoon Run Middleburg, FL ****8

**********@*****.*** 904-***-****

OBJECTIVE

To obtain a position in your Company that utilizes the achievements, skills, strategic thinking, and leadership abilities, which enable me to consistently exceed earning goals under less than ideal economic conditions?

SKILLS & ACHEIVEMANTS

Basic knowledge of Microsoft Office, Word, Outlook

Basic knowledge of Excel, Power Point and QuickBooks

Typing; 50 wpm

Able to multi task

Basic knowledge of A/R & A/P

Consistently met deadlines

15+ years HVAC and Appliances

15+ years of Customer Service

Ability to work well under pressure

Trust worthy, reliable, and dependable

Solved Customer Disputes

Stayed under budget on all AC bids

Supervised Large Demolition Projects

Gained new sponsor’s for Early Learning Program’s

Passed Homeland Security and background check

EMPLOYMENT

12/2011-10/2014 SILVER AIRWAYS GAINESVILLE, FL

MAINTENANCE RECOR CLERK

Logged pilots hours and flight time in Trax

Processed co-mail

Ran morning maintenance report

Ran daily green bar report

Audited filing drawers for FAA

Archived retired planes

Scanned documents into Trax

Reason for Leaving: Company Relocated Ending Salary: 13.00

10/2010-12/2011 UNIVERSITY OF FLORIDA GAINESVILLE, FL

ADIMINSTRATIVE ASSISTANT

Basic knowledge of A/p & A/R

Sent invoices to vendors

Ordered all office supplies

Recorded vendor payments

Arranged Annual Conference

Arranged Guest Speaker for conference

Approved travel vouchers for counselors

Approved employee hours for payroll

Answered incoming calls on multi line phone

Assigned new vendors to program

Reason for Leaving: Contracted Ended Ending Salary: 12.00

11/2008-10/2010 PHILLIPS ELECTRONICS GAINESVILLE, FL

ASSEMBLER

Built coils for MRI machines

Soldered parts on pc board

Assembled outer shell of coil

Sent coil to be tested in MRI

Reason for Leaving: Contracted Ended Ending Salary: 9.00

02/ 2003-10/2008 L&P PROPERTIES GAINESVILLE, FL

PROPERTY MANAGER

Handled Leasing for 12 rental properties

Collected deposit’s and monthly rental payments

Kept Maintenance on all 12 properties

Showed properties to prospective tenants

Prepared and filed Evictions

Arranged cleaning on all 12 properties

Reason for Leaving; sold all rental properties Ending Salary; 15.00

06/1993-10/2008 LARRY’S APPLIANCES GAINESVILLE, FL

MANAGER

Supervised Eight Service Tech’s

Assigned weekly work schedule

Assigned daily service calls

Assisted customers with purchase of appliances

Scheduled deliveries

Maintained inventory of parts & supplies

Ordered all parts and office supplies

Interviewed new tech’s and verified EPA certificates

Wrote estimates for all new central units to be installed

Wrote bids for all demolition projects

Reason for leaving; owner passed away business was sold Ending Salary; 15.00

EDUCATION

Newberry High School Diploma 1981 Business Curriculum

Santa Fe College Career Development Workforce 2010

PROFESSIONAL REFERENCES

Jessica Tisdale, Supervisor Larry’s Appliances 850-***-****

Kimberly Ritchie, Supervisor, Silver Airways 904-***-****

Contact this candidate