Customer Service Sales

FATIMA CHRISTINE PUNTO RUADIL

Blk* Lot* Cribs Magkaisa Cmpd. Antipolo City

Contact No.: 092********

Email Address: mailto:****.******@*****.*******.******@yahoo.com

JOB OBJECTIVES

An independent responsible and hard worker. A reliable team member with the attitude for improvement. Willing to adapt and constructive changes in various working environment. To utilized my knowledge skills for a better career growth.

WORK EXPERIENCE

Primero World Allianz Corp.

#7 Jade Compound, 11 E. Rodriguez Ave., Bagong Ilog Pasig City

HR & Admin Assistant Officer

January 2014 – January 2015

Responsibilities:

Sources ads respondents.

Administers and scores of tests.

Conduct Initial Interviews, as needed.

Conducts Background investigation on short listed applicants.

Collects pre-employment requirements on qualified applicants.

Orients new hires on company policies and presentation of products.

Submits Payroll Information to Accounting Department

Manage and maintains Employee 201 Files.

Enrollment to government agencies (SSS, PhilHealth & BIR) of all new hires.

Create employees write-ups on all new hires.

Updates monthly “Birthday Celebrant” announcement.

Regular updates of Employees Masterlist.

Monitors employees due for performance appraisal.

Monitors attendance and tardiness of all employees and issuance of memos based on Company Rules and Regulation.

Conducts Exit Interviews, as needed.

Assist the HRMD Officer in investigation and documentation on labor and legal cases as the need may arise.

Prepares and develops of Christmas Party, Trainings and other company wide events.

Accurately prepares the semi-monthly timekeeping of all employees.

Monitoring of Leave Benefits (sick leave, vacation leave, leave w/out pay and other leaves).

Processes government benefits or claims, such as maternity leave, salary & calamity loan.

Administer accident insurance and other benefits as they develop.

Contract compliance.

Close coordination with the Manpower Agency, Sales Department and Marketing Department regarding manpower needs and deployment.

Inventory of supplies.

Replenishment of office supplies.

Maintenance of cleanliness and orderliness in the office.

Eastko Apparel Inc.

RNB Compound, Sitio Burol Brgy. San Juan, Taytay Rizal

Receptionist/Admin Staff

April 2013 – January 2014

Resposibilities:

Meeting and greeting clients

Booking meetings

Arranging couriers

Keeping the reception area tidy

Answering and forwarding phone calls

Screening phone calls

Sorting and distributing post

Pharmacy Detailing and Drugstore Management, Inc. (PDDMI)

We Serve Generic Medicines Pharmacy

Unit 11, Monheim Bldg. 3 Baltao Cmpd. Ortigas Ave., Taytay Rizal

Compliance Officer

March 2012 – April 2013

Responsibilities:

Achieving sales objectives

Penetrate and develop new business opportunities

Develop and implement a profitable and geographically comprehensive prospecting initiative, targeting high potential customers

Finding solutions to customers needs

Create a strategy to grow the territory by building long term customer relationships within commercial, institutional, sewer and drain cleaning contractors, and much more

Some overnight travel

World Citi Colleges

Antipolo City

Student Assistant/ Marketing Head Assistant

September 2009 – October 2011

Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.

Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.

Accomplishes marketing and organization mission by completing related results as needed.

Analyzing questionnaires.

Writing reports, company brochures and similar documents.

Organizing and hosting presentations and customer visits.

Assisting with promotional activities.

Visiting customers/external agencies.

Helping to organize market research.

Call Centrix Inc.

Santolan, Pasig City

Customer Service Representative

March – September 2009

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

EDUCATIONAL BACKGROUND

College: World Citi Colleges

Bachelor of Science in Criminology

2007 – 2011

Secondary: Sumulong Memorial High School

2002 – 2006

Elementary: Nazarene Ville Elementary School

1998 – 2002

PERSONAL DATA:

Date of Birth: October 16, 1989

Place of Birth: San Juan Metro Manila

Civil Status: Single

Citizenship: Filipino

Height: 5’2”

Mother’s Name: Nancy Ruadil

Occupation: Housewife

Father’s Name: Crisanto Ruadil

Occupation: Electrician

I hereby certify that all information above is true and correct with all my knowledge.

FATIMA CHRISTINE P. RUADIL

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