Customer Service Manager

Anife Alijaj_Nikqi

**** ** **, ***. **[Symbol] Brooklyn, NY 11219

st

Cell: 917-***-****[Symbol] Email: *****.*****@*****.***

WORK EXPERIENCE:

AAA Atlantic Construction Company, Brooklyn, NY Year Business 2002-

Present

Business Owner/Manager

Handle clients and marketing to bring in business for the company.

Draft business proposals, discuss the client’s proposal and negotiate deals

Assign tasks to different members of the construction team as per their ability

and skill.

Give instructions to the construction staff on carrying out various construction

tasks.

Evaluate the work done by the construction team and provide them feedback

on the same.

Handle payroll, accounts receivable and accounts payable

Crown Realty Property Management, Brooklyn, NY1999-Present

Part -Time Superintendent

Work along with management crew and superintendent

Fulfill daily routine work orders from management

Maintain building appearance and cleanliness

In charge of recycling program for building’s recycling project

Pronto Pizzeria Restaurant, Brooklyn, NYMAR 2010 to PRESENT

Front Desk/Manager

Responsible for ensuring that the business is running smoothly

Overlooked employees, the preparation of food and sanitation

Ensure food is prepared in a timely manner and served as advertised

Provided customer service to the customers

In charge of inventory and supplies, as well as making the employee shifts

schedule

Responsible for hiring and training new employees

SKILLS:

Good Management and Communication Skills

Ability to Provide Quality Customer Service

Perform Well Under Pressure

Strong Public Relations Skills

Speaks fluent Albanian

Proficient in Microsoft Outlook, Microsoft word, excel, and powerpoint,

Internet Explorer

Strong Typing Skills

REFERENCES:

Available Upon Request

Contact this candidate