Customer Service Technician
Resume:
Professional Summary
More than ** years of computer customer service and support based on windows operating systems.
Possess solid computer skills. Excellent working knowledge using Windows 7, and Windows XP, Microsoft Excel, Word, PowerPoint, Outlook 2010.
A team Player acknowledge as “Total Quality Customer Service Professional.” experience with Active Directory, adding deleting changing user network rights. Experience setting up workstations with applications and configurations. Experience with laptop repair and configurations, smart phone corporate email configurations. Experience with helpdesk support via remote control utilities and phone support.
Total knowledge of VoIP systems, experience working with ticketing systems like Service Now or Track it etc. Experience working with Cisco Switches and Routers for troubleshooting purposes and Firewalls.
Knowledge of Windows Server Level Support, print Servers, File Servers,
VMware Servers Backup systems like VERITAS or Veeam backup. Overall network Knowledge and hands on experience.
Skills
• Excellent problem solving abilities
• Great Customer Service skills
• Network maintenance
• System upgrades
• System backups
• Data backup and retrieval
• Remote access technology
• Enterprise technologies
• Excellent diagnostic skills
Work History
RTLS Installer 11/17/2014 3/15/2015
Insight Global – contract 4 months – for VA Long Beach Hospital
4170 Ashford Dunwoody RD, Atlanta GA 30319
In charge of installing monitor devices for medical equipment.
Field Technician, 04/28/2014 to 10/27/14
Fiel Technician CompuCom Inc. – contractor for Sempra Energy
contracted through Netview Inc. 221 S Tryon Street Charlotte NC 28202 Tel 866-***-****
I performed the following work for them:
Pc Support for 800 + clients, this support included troubleshooting windows
Problems with laptops, desktops and their Applications.
Fixed their printing hardware and software issues.
New installs, re-imaged their systems, fixed their virus and malware
problems.
All this work was documented through a ticketing system called service-now.
Desktop Support Technician 9/2/2000 to 8/31/2013
United Way
1150 S Olive Street, Los Angeles CA 90015
Phone 213-***-****
Performed the following work for this company:
Responded and resolved issues assigned to me by a ticketing system.
Implemented system updates, patches and virus updates for mitigating security
risks, fixed and changed computer and printer parts accordingly.
Helped with the improvement of It policies, procedures and
system controls.
Provided support for workstations, Laptop, and network devices (including mobile devices).
Was in charge of testing and imaging desktops and laptops using Microsoft operating system deployment with created images. I used software like SCCM, Kaseya and Netinstall plus sql reports and product logs to review and locate workstations and servers for inventory, deployment and patching plus other issues, then used provided scripts, tools and vendor products to troubleshoot and resolve the issues and to verify resolutions.
Was responsible for implementing their backup and restore systems (Backupexec, Veeam backup) for servers and desktops.
I maintained asset inventory records for Hardware and Software along with license usage.
EDUCATION:
High School Diploma and College Classes.
Technical Schools:
New Horizons: Windows Server operating systems,installation and configurations, Administering SQL Server Databases.
Learning Tree: desktop troubleshooting and repair.
Certificates:
HP Laptop and desktop Repair
References: furnished upon request
Contact this candidate