Amgad Hussein El-Wakeel

Personal information:

Marital status: Married.

Nationality: Egyptian.

Date of Birth: 2/8/1982.

Place of Birth: Tanta.

Address:

1. Home town: 10 Kafr Essam St, from Aziz Fahmy St, Tanta.

2.Residence in Cairo: 13 Msaken Elzobat, Maadi.

Military status: Exempted.

Home Telephone: (+2)040/3342980.

Mobile: (+2) 012/20017704.

E-mail: acqngc@r.postjobfree.com

Career objectives:

Seeking for a respectable position in a leading company specialized in the field of communications and work in association with professional groups who offer me the opportunity for career advancement and professional growth.

Education and Qualifications:

Tanta University: Bachelor Degree of Science in communication and electronics engineering, May (2005).

Field of study: Electrical Circuit design, Electronics, Computer Programming, Microprocessors, Digital Communications, Code Division Multiple Access (CDMA), Information Theory, Economics & Feasibility, Satellite communication, Optical Fiber communications, Mobile Phone Network and computer network.

General Grade: Good (67%).

Last year Grade: Very Good (75%).

Project: Radar System.

Project Grade: (Excellent).

Training courses:

Cisco Certified Network Associate (CCNA) certified.

Cisco Certified Internetworking Professional (CCIP) certified

Cisco Certified Network Professional Service Provider (CCNP SP) certified

Juniper networks certified internet associate (JNCIA-M) certified.

Juniper Networks Certified Internet Specialist (JNCIS-M) certified.

Juniper Networks Certified internet Specialist (JNCIP-M) certified

Work experience:

1.Technical support in Link Stream (agent for LinkDotNet) - June 2006 - June 2007.

Splitting the customer line at Central office on our blocks

Configuring and installation all Kind of modem at the customer’s side to connect the DSL service.

2.Technical Support Engineer in TE Data - July 2007 - July 2008.

Technical Support and 1st Level Support for ADSL Troubleshooting.

Knowledge concept for binding cables and setup router, switch and server.

Escalate the problem to the department in charge If not in my authority.

Providing smooth communications within company for customer technical requests as well as providing internal and external technical reporting.

3.- Backbone Network Operation Center (BNOC) Engineer in LinkDotNet - August 2008 till May 2012.

- Senior Backbone Network Operation Center (BNOC) Engineer, ”LINKdotNET” – Egypt June 2012 till now

level 2 of escalation for the leased line customers' related problems including L2VPN and L3VPN problems.

level 2 of escalation for the ADSL customers' problems

Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Seabone, PCCW, TATA communication…).

Experienced on different Juniper network platforms: M7i, M10, M40, M320 and MX240, MX480, MX960

Working on different Cisco routers including CRS-1, ASR IOS XR,XE

Experienced on Juniper E-Series routers as ERX-705, ERX-710 and E-320 that are used as Broadband Remote Access Servers for ADSL customers.

Monitoring, configuring and managing LINKdotNET ISP network devices including routers (Cisco, Juniper), DSL Access Multiplexers (DSLAMs) and IPDSLs (Alcatel,Huawei), access servers (TNT) for dialup users.

prepare for all network related maintenance, take full checkup before and after maintenance operations in order to ensure that all elements and services return to work in a proper way after a the action.

MPLS traffic engineering to ensure balanced traffic distribution among core and local paths.

Maintaining the network routing protocols adjacencies and troubleshooting any unexpected problems

Troubleshooting routers resources utilization problems including the unpredicted CPU/memory utilization increases

Managing BGP traffic and policies .

Testing new Monitoring tools with related team to ensure that they match work requirements

Monitor the network traffic using MRTG (Multi Router Traffic Grapher) in order to detect any traffic drop then take the proper action

Coaching BNOC team members & provide them with the guidance to improve their performance in order to enhance work quality .

Delegates daily tasks to subordinates as a shift leader

Auditing & participating in BNOC team members appraising

Present the job related technologies, troubleshooting workflows to the new comers.

Languages:

Arabic (mother tongue).

English (both written and spoken).

Computer:

Operating system: DOS, Windows3.x, Windows 9x, Windows ME.

Proficient in Microsoft office.

Individual skills and qualifications:

Ability to work either on shifts or on fixed schedule.

Logical with good problem solving ability, flexible, patient, able to cope with surrounding places and new situations, fast learner and persistent.

Self-motivated and very good communication skills, self-confidence,

Reliable hard worker.

Maintains all corporate backup systems ensuring compliance with disaster recovery plans. Manages and leads continuous improvements with the network’s performance, design, and implementations of LAN, WAN connectivity. Troubleshoots servers, applications, and network connectivity issues.

Create, maintain, and comply with corporate and departmental standard operating procedures. Prepares audit and status reports for IT management as requested.

Provides users with network technical support. Responds to the needs and questions of users concerning their access of resources on the network, network security monitoring and auditing on all data communication equipment (routers, switches, firewalls, intrusion detectors) LAN&WAN, including BW utilization and security issues.

Interests:

Internet, Data Management, Network Setup, Computer software, System setup, Sports, Reading.

References Available Upon Request

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