Customer Service Manager
Resume:
Franklin Oberto
*** ****** **, ******* ** *****
***********@****.***
OBJECTIVE
I am looking forward for new opportunities to pursue success by accomplishing every task in a timely manner, exceeding all expectations utilizing my capabilities, expertises and knowledge developed through my broad experience and education to overcome any challenge in an environment for professional enrichment and corporate growth based on performance and excellence.
WORK EXPERIENCE
2010 - 2012 VALLEY SERVICES, INC. Pearl, Ms
Statistical Process Control
Setting up Stratus-Dubois packing machine equipment in Bread Room; designing, formulating and developing of Statistical Processing Control procedures; evaluating meal ingredients weight; keeping up production and downtime records; collection and processing of data; creation of summary chart analysis regarding meal ingredients usage, operations downtime, meals per man hour and production efficiency for Portion Control department. 2005 - 2009 CICI ‘S PIZZA Brandon, Ms
Operator / General Manager
Running daily operations according to corporate policies and standards, complying with food service regulations, planning and executing store marketing; making sales strategy and cost analysis report; hiring, promoting employee's productivity and customer service skills; tracking inventory, filling replacement orders and ensuring an economic use of inventory and equipment. 2001 - 2005 SAKS, INC. Jackson, Ms
Customer Care / Credit Rep
Efficiently answering customer services inquiries in both English and Spanish; processing credit applications and reviewing accountholder’s line of credit limits; authorizing credit card overcharges and processing merchandise orders over the phone.
2000 - 2001 B.C.R. FOOD PROCESSORS Forest, Ms
Production Supervisor
Evaluation of pre-ops line sanitation and equipment functionality; inspection of staff readiness, set- up of IQF tunnels and equipment for production lines; supervising instant quality freezing procedure of poultry meat; preparing and submitting operational reports and employee’s disciplinary and performance records.
1999 - 2000 DIVERSIFIED MANUFACTURING Brandon, Ms
Production / Quality Inspector
Evaluation of raw material used for processing; performing quality assurance procedures and checking quality of manufactures parts; supervising molding injection operation; keeping production records and promoting employee’s work motivation.
1997 - 2001 MISSIONARY ASSEMBLY OF GOD Forest, Ms
Missionary Pastor
Planting Christian evangelical outreach; organizing community oriented programs, providing family counseling and social services ministry. Conducting, producing and editing radio and public access television broadcastings.
1995 - 1997 CHOCTAW MAID FARMS, INC Carthage, Ms
Supervisor
Supervision of production lines over Live-Receiving, Evisceration, Debone and IQF dept; submitting computerized operational reports and employee's performance records. Inter-ship training on personnel and HR dept., feed mill operations, poultry hatchery facilities, processing plants and breeders farm management.
EDUCATION
1971 - 1976 UNIVERSITY OF ZULIA Maracaibo, Venezuela. Degree: Doctor of Veterinary Medicine
1968 - 1971 COLEGIO CECILIO ACOSTA Maracaibo
Degree: Bachelor of Science
1965 - 1968 VIRGINIA GIL HERMOSO Mene Mauroa
Degree: High School Diploma
1959 - 1965 ELIAS DAVID CURIEL Mene Mauroa
Degree: Elementary School Certificate
LANGUAGES
Bilingual: Proficient in English and Spanish.
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