Manager Data
Resume:
WINSTON A. LOTEYRO
Sacramento, CA 95828
acqnep@r.postjobfree.com
WORK EXPERIENCE
Apple Inc. – Elk Grove, CA
Line Technician March 11 – Present
Diagnose any failure battery issues by performing various testing of software by collecting technical data and input into database
Troubleshooting sound, power, and cellular connections of MAC products and by fully testing and replacing parts for any defective modules identified in testing
Perform all aspects of circuits, components, assemblies, instrument testing, and identifying failure related issues of devices as a contractor with Volt Inc
California ISO – Folsom, CA
Information Security Data Analyst January 5 – January 27, 2015
Reviewed application access request forms and troubleshoot open tickets using BMC Remedy Force
Monitored and manage IT Ticketing queues for compliance with service level agreements and verify certificates matches request as contractor with Corestaff Services
Performed data verification and validation of user ID’s, roles, and permission projects as well as monitor and report provisioning workloads, backlogs, time to complete tasks and error rates
Assisted senior information security analyst with system implementation and maintenance task with data analysis and validation
SF Passport Agency. - San Francisco, CA
Passport Support Associate I May 2013 – October 2014
Reviewed and align passport image photo for quality before entering information from application into national system
Pulled and prepare applications for scanning, verify batch count, and review passport applications
Gathered and extracted data and assemble applications and present information in forms & perform escort duties as needed as a contractor with Kelly Government Solutions & CGI Federal
Verified all applications fees are correct and routed to appropriate locations, image review, image capture, and Doc Prep
Received, sort, deliver, and log regular and expedited mail and pack quality checked applications for shipment
State Bar of California - San Francisco, CA
Data Analyst I Help Desk Support August 2012 to November 2012
Registered members/nonmembers for educational programs for section education and meeting -services in a timely manner as contractor with Recruiting Solutions Inc.
Processed payments for educational programs, materials, enrollments using excel data manipulation and pivot tables
Responded to client emails and request regarding program registration, section enrollment, and outstanding charges
Answered multiline phone for program registrations and provide backup assistance for the department
Provided client staff with technical support such as user ID and passwords for registration website
Department of Homeland Security - San Francisco, CA
Data Entry Clerk January 2012 to August 2012
Reviewed and entered immigration files into national tracking system for processing and auditing as well as analysis of data as a contractor with TAD PGS
Verified database for alias, naturalization certification to enter citizenship information in the database
Prepared retirement files by auditing, inspection of documents for review and convert to excel spreadsheets
RT Fisher Educational Enterprises - Oakland, CA
Data Support Assistant August 2010 to January 2012
Traveled to offsite locations to provide technical support of issues to instructors
Assisted with general office duties that include data entry of student information for clients
Created tables using excel spreadsheets for tracking of data student information as well as payroll and time entry work for internal instructors
Drug Enforcement Administration - San Francisco, CA
Data Analyst September 2008 to July 2009
Supported Fleet Manager by gathering data and organize correspondence for submission to DEA Headquarters, DMV, etc as contractor with Forfeiture Support Associates
Assured information is accurate and performed computations necessary to process spreadsheets on excel to get correct results
Configured and repair software and hardware for administrative support team
Obtained additional information from other investigative agencies data base, troubleshoot printers, shredders, fax, networks, escort duties, as well as mail distribution duties when needed
California CPA Education Foundation - Redwood City, CA
Operations Coordinator March 2006 to January 2007
Answered customer questions via phone, email, and fax to be graded and sent to the Board of Accountancy
Established operation objectives and priorities, consulted with other directors and staff regarding contracts
Worked with technical support to solve customer problems and online request
Provided webcast conferencing to clients for self study courses to meet their needs
County of Marin Department of Public Works - San Rafael, CA
Data Entry Specialist February 2005 to February 2006
Supported supervisor by processing County Vehicle repair and processed invoices for payment using word and excel spread sheets as contractor with Ajilon Staffing
Received and check repair orders and other records which pertains to Department of Public Works using SAP
Checked shipment for condition, shortage, discrepancies by maintaining stock records and reorder points
Pricewaterhouse Coopers LLP- San Francisco, CA
Administrative Support January 2004 to February 2005
Provided back up to support staff reception by screening calls, greeting clients, and also accounts receivable of incoming invoices, managed calendars, meeting preparation, travel and assigned special projects
Administered back up support in Assurance and Tax Records areas when needed and also corresponded letters to clients
Recorded, tracked, and maintained all verbal and written maintenance requests as well as created, distribute badges, and business cards to employees
Provided facilities support when needed as contractor with Pitney Bowes
Thelen Reid Brown & Raysman - San Francisco, CA
Office Coordinator July 2002 to December 2003
Worked with Facilities Manager and Computer Dispatch for assigned staff special projects coordinating space and filling
Processed supply and purchase orders, maintained supply room and conducted video set up and filming deposition
Provided staff coverage in the fax department and delivered mail and parcels as necessary and supervised other services and purchasing of office supplies in the supply room
HQ Global Work Places – Walnut Creek, CA
Client Service Specialist April 2001 – May 2002
Provided Administrative support to various departments by transcribing data, correspondents reports, presentations and fostered client relationship
Conducted new client orientations and promoted company services as well coordinating billing and maintained client files
Greeted visitors by providing reception duties when needed
KFORCE Professional Staffing – San Francisco
Administrative Assistant November 2000 – March 2001
Prepared contracts for candidates by creating offer letters for the IT Division which included administering benefits and policies to core employees
Provided AR Collection check and processed credits for monthly payments as well as review of monthly A/R analysis on aging receivables
Reviewed and mailed invoices and credit memos to clients such as benefits and polices
Ernst & Young LLP– San Francisco
Purchasing Coordinator November 1998 – October 2000
Established and maintained vendor client relationships which required research of prices, products, and services
Reviewed requisitions for accuracy in compliance with company policy and procedures and processed supply and purchase orders accordingly
Overseen and reviewed monthly billing from vendors for accuracy and invoice payment approval from manager
APPLICATION: 10 years of Microsoft Office Suite such as Excel Spreadsheet, Word, Power Point, Access, Outlook, Calendar etc.
EDUCATION & SECUTIY CLEARANCE
University of Phoenix: Bachelors of Science in Business Management – 2004
Enrolled in COMPTIAA A+ Certification Training 2013
Current Public Trust Security Clearance & past Top Secret Clearance with DOJ
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