Customer Service Sales

**** *. ****** ******, **** *

Chicago, IL *****

Phone 773-***-****

************@*******.***

Jose J. Montanez

Professional Summary

Reliable Service Advisor and Parts Specialist with more than 12 years in automotive mechanics. Punctual, organized and skilled in all areas of auto repair. Service advisor and extensively trained in Reynolds and Reynolds. Parts counterman extensively trained in Reynolds and Reynolds and Snap On parts catalog and strong background in the auto industry. Bilingual, team-oriented parts counterman possessing excellent communication skills. Works well independently and maintains a high level of productivity. Service advisor equipped with knowledge to advice on customer needs and appropriate repairs. Parts counterman equipped with the technical expertise and mechanical knowledge necessary to repair everything from luxury cars to tow trucks.

Skills

• Customer service oriented

• People-oriented

• Technical aptitude

• Bilingual in Spanish

• Detail-oriented

• Sales experience

• Superior organization ability

• Goal oriented

• Excellent communication skills

• Friendly demeanor

• Strong work ethic

Work experience

2013-2015 Mid-City Nissan Chicago, IL

Service Advisor

● Recommend service based on customer needs and preferences

● Identifying and developing repair opportunities

● Maintaining constant communication with customers

● Multi-tasking in a busy environment

● Conducting vehicle road test and quality assurance checks to

Maintain customer satisfaction.

● Building and maintaining successful long-term inter-company

Relationships.

● Following regulatory and company guidelines to ensure overall

Success.

● Maintain a high CSI

● Inspect vehicles and apply proper resources to accurately identify and

Verify clients’ service needs. Record them along with current vehicle

And client information on the repair order.

● Refer to service history, inspect vehicle, and recommend service to

Clients.

2003 – 2013 Bredemann Lexus Glenview, IL

Parts Specialist

Recommended merchandise based on their needs and preferences

Took wholesale orders from automobile repair shops and automotive body shops

Processed and transmitted daily orders for dealership

Processed returns from retail and wholesale accounts

Worked on Reynolds and Reynolds system

Completed all cleaning, stocking, and organizing tasks in parts department

Engaged with customers in a sincere and friendly manner

Worked with Dealer Daily to transmit orders, back order reports, parts allocation, laser key order, parts damaged claims and reports

Worked with Napa Pro Link

Used Kaizen concept for continuous improvement and building healthy relationships with customers for repeat business

Contributed to team success by exceeding sales goals of over 1 million dollars in gross sales

Worked with Dealer Tire for daily ordering of tires and allocation of tires

Worked with vendors on ordering supplies for daily use in the shop

2000-2003 PLS Financial Chicago, IL

Cashier

Greeted customers and assisted with check cashing needs

Worked with bill payment services including, AT&T, COMED, Peoples Gas, and Western Union

Made money orders and check advances

Performed license and titles duties for customers transferring titles and plates through the Secretary of State

Sold and transferred state license plate stickers and city stickers

Education

Lane Tech High School, Chicago, IL

Graduated: 2001 Diploma with Honors

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