Quality Assurance Analyst, Business Systems Analyst

NATALYA A. YURCHENKO

**** ***** ******* 858-***-**** home

La Jolla, CA 92037 760-***-**** cell

*****************@*****.***

JOB OBJECTIVE: Quality Assurance Analyst, Business Systems Analyst

Extensive experience in Information systems contributing to software projects’ complete development life cycle in the following industries: Pharmacy Benefits Management and Worker’s Compensation Insurance. For 12+ years performed testing of web-based and desktop applications conducting different types of testing, developing and executing test plans and test strategy. Have knowledge of SQL server database, SQL querying, an Agile Project Environment using Scrum for managing and completing projects.

PROFESSIONAL EXPERIENCE:

Senior Quality Assurance Analyst

Preferred Employers Insurance Co

San Diego, California

June 2010 to Present

Test and evaluate internal and external software, web sites, enhancements and patches for bugs, functionality.

Develop, maintain and execute test plans, including developing test scripts, test procedures and testing schedule.

Conduct requirements gathering sessions with business units for new implementations and enhancements

Document detailed business requirements and programming specifications

Review and validate test data and test execution results to verify system requirements.

Perform regression testing to ensure new releases or patches do not introduce bugs into existing software. Provide support and training during user acceptance testing and for ongoing products.

Provide leadership as it pertains to the systems, including, but not limited to external customer support, software enhancements, prioritization of changes, training and future development.

Administer service request tracking database and document discrepancies detected and prepare status reports with summary of defects/ errors recorded.

Administer systems environments as respects to changes, new users, software implementations and general maintenance

Test IT systems to ensure compliance with various governing body regulations such as Sarbanes-Oxley Act, Workers Compensation Information Services (WCIS) of California, among others. Interface with the users, vendors and others as appropriate. Various technology projects as assigned.

Quality Assurance Analyst

Preferred Employers Insurance Co

San Diego, California

June 2006 to June 2010

Tested and evaluated custom software releases and patches for bugs, functionality and easy of use. Developed, maintained and executed test plans, including developing test scripts, test procedures and testing schedule.

Reviewed and validated test data and test execution results to verify system requirements.

Performed system regressions testing to ensure new releases or patches did not introduce bugs into existing software.

Provided support and training during user acceptance testing. Administered service request tracking database and document discrepancies detected and prepared status reports with summary of defects/ errors recorded.

Benefits Quality Assurance and

Performance Improvement Analyst

MedImpact, San Diego, California

April 2005 to June 2006

Executed evaluations, audits, testing, quality documentation, and reports that supported database and product development.

Ensured internal and external customers' requirements are being met by verifying product functionality and performance against product requirements and specifications.

Organized and oversaw development and implementation of standard formulary design. Provided support and direction of POS work activities.

Rendered Benefits Department commitments to business unit initiatives. Recommended and maintained department performance improvement projects.

Benefits Coordinator II

MedImpact, San Diego, California

March 2003 to April 2005

Participated in the design and coding of data/records for pharmacy benefit management plans. Provided comprehensive benefit design support to external clients.

Performed verification and validation of development work completed by Benefits Coordinator I. Responsible for QA/QC of coded benefits for processing of drug claims.

Developed test plans for benefit change requests to ensure that the expected outcomes are verified and validated.

Responsible for accurate and timely coding of benefit change requests and for new benefit structures, according to specifications and standard processing instructions by task type. Communicate required deadlines and due dates.

Pharmacy Technician

Longs Drugs Store, Cupertino, California

May 2001 to January 2003

Responsibilities included: inputting prescriptions into computer systems; typing prescription labels; setting up, filling and labeling prescriptions for registered pharmacist; mixing pharmaceuticals; stocking shelves with medications; taking calls from physicians and nurses for prescription refills; helping patients; operating cash register; working with third-party medical insurance plans.

Quality Assurance Software Engineer

EBAS, Fremont, California

October 2000 to February 2001

Created and executed test plans for EBAS Internet web site application. Helped to develop policies and procedures to ensure web site release integrity. Analyzed the functional requirements. Checked functional test cases and technical specifications. Created test cases for each required function and automated bug free test cases for Regression Testing. Performed different types of testing: Unit, Build Verification, Integration, System, Regression. Verified that pages and images would load properly.

Quality Assurance Tester

Novell, Orem, Utah

February 2000 to Match 2000 (contract)

Participated in software testing and localization, development of test plans, use of the bug tracking software. Performed Functionality, Regression, Localization, Validation, and Installation tests.

EDUCATION:

Polytechnic University, Minsk, Belarus - B.S., Mechanical Engineering, 1985

PROFESSIONAL CERTIFICATIONS:

Certified Pharmacy Technician, CA (2002)

Certified Computer Programmer, Salt Lake City, UT (2000)

COMPUTER SKILLS:

Productivity Software/Database/Tools: MS Office Professional (Word, Excel, Access, Outlook), SQL Databases (MS SQL Server, Oracle), Pervasive Database, Agile Project Management, JIRA and Squish Bug Tracking tools.

Operating Systems: Windows 7/XP/2000/NT, UNIX

Network Communications: TCP/IP, FTP, Telnet, LAN, WAN, Internet Browsers

Programming Languages: Java, Visual C++/MFC, VB

Test Automation Tools: Silk, WinRunner, LoadRunner

PERSONAL ATTRIBUTES:

Ability to quickly learn new systems and procedures.

Highly reliable, detail-oriented.

Strong interpersonal and communication skills.

Willingness to assist others when needed.

Fluent in English and Russian.

REFERENCES:

Professional and personal references available upon request.

Contact this candidate