Diana Bedoya

*** * **** **

Allentown, PA *****

267-***-****

PROFILE

Highly motivated, energetic attitude towards work. Productive and resourceful, taking initiative and meeting deadlines, even under pressure. Enthusiastic and charismatic approach to exceeding customer expectations. Innovative team collaborator, mediating interpersonal conflicts with persuasive reasoning from multiple points of view. Punctual and ambitious, with ability to adapt to change.

SKILLS/QUALIFICATIONS

Bilingual- fluent speaking and writing skills in English and Spanish

Stellar client relations, able to handle customer service inquiries and complaints

Efficient problem-solving, based on sound judgment and creative solutions, both independently and collaboratively

Proficient in Windows computer applications, including standard Microsoft Office Word, web-based and client-based e-mail, and Internet research and web browsing

CAREER ACHIEVEMENTS

Schedule client appointments and coordinate doctors and therapists schedules accordingly

Retrieving demographic information and insurance benefits from the patients

verifying and pre-authorizing the correct medications for the pharmacies as well as the insurances

Providing social security and lawyer firms with medical records

Selected to perform internal audits based on keen sense of order and acute attention to detail

Designed and maintained current filing system, securing confidential archival documents in storage

Organize orientation and training of new staff, coaching and mentoring throughout their development

PROFESSIONAL DEVELOPMENT

Biller and Coder Assistant

Tree Of Life Behavioral Health March-August 2013

Legal Secretary (Internship)

Bart Levy Esq, Philadelphia PA July 2012 - Nov 2012

Receptionist Sep 2010 – Jul 2012

Best Behavioral Health Care, Philadelphia, PA

Management Assistant (Internship) July – Aug 2010

Financial Integrity Resources Management, Philadelphia, PA

Youth Retreat Event Planner 2009

ASPIRA, Inc. of Pennsylvania, Philadelphia, PA

Telerx

Bilingual Customer Service representative, Allentown PA Feb 2014- May 2015

EDUCATION

Sep 2009 - June 2012 Abraham Lincoln High School Philadelphia, PA

High School Diploma

General Studies

REFERENCES

Upon request

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