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Customer Service Manager

Location:
Champaign, IL
Posted:
July 09, 2015

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Resume:

Deborah A Schrier-Blosser

**** *. *** **.

McHenry, IL. 60050

810-***-****)

acqn61@r.postjobfree.com

SUMMARY

Progressive career growth with 14 years gained in fast-paced, manufacturing, retail and quality assurance

Proven quality inspection, customer service and machine operating skills. Quick to learn and highly adaptable to a wide range of machinery, processes and work-environments and experienced in environments where safety, quality, efficiency and customer-service while working under deadline pressure are key elements of the job.

Positive and effective leadership, communications and interpersonal skills combined with equal effectiveness in team-based and stand-alone assignments with no direct supervision.

Work Experience

K.F.C, McHenry,IL

Team Member

My work entails:

Greeting and helping customers, serving and making food, running the register, maintaining a clean and well stocked lobby area

A+ Staffing, McHenry, IL

Temp

I worked as a temp machine operator for Fabrik molded plastics.

my work entailed:

Packing and inspecting parts as the came off the conveyer belt, labeling boxes and keeping my area clean.

M.C.S Designs, Southfield, Mi

Lead Designer

I set up social networking site pages for product lines.

I design logos, products and art work.

I write stories and short books for product line characters

09/2014 - Present

02/2014 - 09/2014

01/2010 - Present

.

Randstade, Deerfield, IL.

Zebra Technologies / Temp. Quality Inspector/Corporate Quality assistant

07/2010 - 11/2012

Details:

Inspecting printers

Photographing and cataloging environmental chamber tested parts.

Setting up Environmental chamber.

Creating test reports.

Creating and updating Dashboards and graphs.

Writing standard operating procedures for quality testing.

Hess Print Solutions, Woodstock, IL.

Production Team Member/ Printing Press – Stacker

05/2008 - 11/2009

Details:

Using signature stacker to create boundless, Flagging loads, Inspecting Signatures for printing errors.

Bending Print plates.

General maintenance of equipment.

Opening Paper rolls

I was also trained for the roll tender position.

Private Quality Assurance contractor, Mi.

Quality Inspector

03/2001 - 08/2006

Details:

Traveling to factories, Working with Shop lead to insure correct product received, Inspecting parts for flaws and accurate dimensions, Filling reports with management. .

Wallet Works, Great Lakes Crossings, MI.

Third Key Manager

03/2000 - 02/2001

Details:

.Opening and closing the store, writing schedules, customer service, setting up and tearing down displays, sales.

P.K. Distributions, Great Lakes Crossings, MI.

Kiosk Manager

11/1999 - 03/2000

Details:

Stocking product, sales, customer service, opening and closing up shop,bank runs

Future Die Cast, Shelby Twp., MI.

Quality Control Managers’ Administrative assistant/Part inspector

04/1999 - 08/1999

Details:

Writing up inspection reports, Reading and revising blue prints, Parts inspection both visual and dimensional.

Meijer, Novi, MI.

Hardware /paint department associate

02/1997 –11/1998

Details:

Price adjustments, stocking shelves, Customer care. mixing paint

creating displays.

EDUCATION / TRAINING / CERTIFICATIONS

Education: South Lyon High South Lyon, Mi.

Safety Training: Safety & Hazardous Materials, OSHA Compliance, Move Smart Ergonomics, Hand Safety, Hearing Conservation, Lock-Out / Tag-Out, Fire Prevention & Extinguishers, Personal Protective Equipment (PPE)and Emergency Procedures / Evacuation.

Process Training: ISO 9001 Standards and 5S continuous process improvement training

SKILLS

Software I am proficient with:

Microsoft Office suit 2007 and 2010

Oracle

Power point

Excel

Art Rage Studio (design software)

Read and draw blue prints

Calibration and measurement tool

Operate and environmental test chamber.

Effectively use any digital camera.

References’

Kevin McMahon Quality Control Manager Novation Industries

acqn61@r.postjobfree.com

Bruce Winter Corporate Manager Quality Systems Zebra Technologies

1-847-***-**** acqn61@r.postjobfree.com



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