Human Resources Customer Service
Resume:
Indianapolis, Indiana *****
Home phone: 317-***-****
Highlights Of Qualifications
More than seventeen years of highly effective Human Resource Management experience in recruiting, benefits communication, compensation analysis, recruiting, staffing, and training. Led group discussions in both union and non-union environments to clearly communicate corporation policies and procedures. Developed supervisor training curriculum, and facilitated management workshops. Carried out new-hire orientations to provide clarity on company rules, regulations, and performance expectations. Interviewed and selected staff ranging from entry-level to senior management. Conducted employee discipline hearings and assisted managers in properly applying progressive discipline and achieving improved employee performance.
Professional Experience
Indianapolis Housing Agency August, 2009 to Present
Human Resources Generalist
Manage employee relations activities including presiding over discipline hearings, conducting interviews, updating job descriptions and postings, developing policies and procedures, and administering pre-employment assessments. Respond to, and conduct follow-up reporting for worker's compensation claims. Input employee status updates including garnishments, support payments, and other payroll deductions utilizing ADP Payroll software. Investigate and resolve employee complaints, and coach managers in administering progressive discipline process. Coordinate management activities for Risk Management program resulting in insurance premium savings. Collaborate with department directors to develop and acquire employee training programs both from internal sources and external vendors. Conduct surveys, and manage data related to compensation studies.
Flynn Group, LLC (dba: STAFFWORK, USA) August, 2008 to August, 2009
Human Resources Generalist (for Indianapolis Housing Agency)
Managed human resources activities including employee discipline hearings, conducting interviews, updating job descriptions and postings, and administering pre-employment assessments. Responded and conducted follow-up reporting for worker's compensation claims. Input employee status updates including garnishments, support payments, and other payroll entries utilizing ADP Payroll system. Investigated employee complaints and coached managers in administering progressive discipline process. Served as point of contact and facilitated management activities for Risk Management program.
Express Employment Professionals 2007 to August, 2008
Quality Assurance Laboratory Technician
Managed the quality control laboratory and conducted analyses on inbound, outbound, and manufactured product blends to assure adherence to quality standards and chemical structure. Approved or rejected product shipments based on established quality parameters. Calibrated scientific instrumentation and maintained accurate records for certification requirements. Generated Certificates of Analysis and handled customer issues related to products, shipments, and certifications. Adhered to safety standards for handling, testing, and disposal of chemical products.
Metropolitan School District of Pike Township 2006 to 2007
Substitute Teacher
Taught subject matter to secondary school students in language arts along with honors classes in science and mathematics. Maintained productive classroom environment and administered student discipline when indicated. Proctored exams, prepared attendance records, and completed student referral documents.
Simmons Insurance Agency 2005 to 2006
Agency Owner / Insurance Specialist
Prepared property, casualty, and life insurance policies and illustrations for clients and potential customers. Forged professional relationships with mortgage loan officers and realtors, along with private business owners.
Indianapolis Public Schools 1994 to 2005
Human Resources Generalist
Recruited and facilitated hiring of candidates for entry-level to mid-management positions including transportation, facilities, and information technology. Established relationships with local universities, trade associations, law enforcement agencies, and business schools to expedite the hiring process. Prepared and edited
Richard Simmons – Resume (page 2)
job descriptions. Generated applicant reports and conducted background checks to screen candidates for employment. Managed subordinate staff engaged in human resources, recruitment, and customer service activities.
Education
Bachelor of Science, Human Resources Management The University of Akron, (Ohio)
Major G.P.A. 3.9 / 4.0 Overall G.P.A. 3.2 / 4.0
certifications/awards
All-American Scholar, Sigma Iota Epsilon management Fraternity, certified interviewer, certified group facilitator, certified evaluator for interpersonal relationships, certified in human resources and organizational risk management, osha 10-hour certification
Computer Software Skills
MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, MS Publisher, HRIS Software, ADP WorkforceNow, ReportSmith
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