Customer Service Insurance

Shabnam Myra Gardner

**** ******* **.

Longmont, CO 80503

303-***-**** HM

720-***-**** CP

*******.*******@*******.***

Objective: A career position with an organization where I can apply my skills, benefiting the company as well as myself.

Education

MM - Master’s degree in Management, University of Phoenix, Graduated 4/2011.

BSM - Business Management, University of Phoenix, Graduated 10/2009.

AAS - Early Childhood Education, Front Range Community College, Graduated 5/1992.

AAS - Business Information, Parks Business College, Graduated 2/79.

Skills

Strong Communication Skills

Excellent Organizational Skills

Self Starter, Strong Work Ethic

Accounts Receivable/Payable, Purchasing, Managing budgets

Oracle (Data Base Software)

Microsoft applications: Word, Outlook, PowerPoint, and Excel

AS400, used for billing insurance claims, IBM PC, using programs such as NCSS and SOS.

Typing: 35-40 WPM, 10 Key by touch

Work History

Customer Service Specialist, Robert Half (Niwot, CO) 1/19/2015 - 3/6/15. Responsible for processing warranty claims, returns, cancelling purchase orders, and entering orders. Communicating between production and customers for delivery dates and any issues with orders, assisting with billing and taking credit card payments, supporting customer service team with any projects that need help with and supporting operations staff as needed. Temporary assignment through Robert Half at Thule/Case Logic.

Customer Service, Apple One (Longmont, CO). 7/28/2014 - 9/23/2014. Responsible for handling customer calls and email requests then entering orders. Communicating between production and customers for delivery dates and any issues with orders, assisting with billing and taking credit card payments, filing/archiving, support of sales team, support of purchasing and operations staff as needed. Temporary assignment through Apple One at American Converters.

Concierge,Urban Lending Solutions (Broomfield, CO). 4/7/2014 - 7/25/2014. Responsible for case management for mortgage loans being re-financed or modified working with Bank of America. Providing support to the customer for payments, updates on modifications, escrow increase or decrease questions, payoff inquires, foreclosure inquires, short sale inquires, deed in lieu inquires, and ordering reinstatement figures.

Tech Support, IBM (Boulder, CO). 10/8/2012 - 03/10/2014. Responsible for technical support for Morgan Stanley Wealth Management. Providing help to Brokers, Financial advisors helping with technical support when they have software and hardware problems. Including, iWin (cloud based application), outlook problems, and printer/scanner problems. Contract position through CCI/IS Staffing.

In Bound Sales Representative, Group Publishing (Loveland, CO ). 3/2008 - 7/2010. Responsible for providing customized sales/programs for vacation bible school, products and services. Also ensured strong Public Relations; received/responded to consumers’ calls (heavy volume averaging 40-60 calls per day). Temporary position through Kelly Services.

Consumer Relations Specialist, Celestial Seasoning (Boulder, CO, 8/2007-12/2007). Provided outstanding customer service and public relations by resolving consumers’ complaints, concerns or questions, on 40 brands and 3,500+ products (via heavy call volume of 60- 80 calls per day, e-mails or letters). Worked closely with other departments to research consumer issues. Also filled orders and processed refunds. Responsible for team support projects that contributed to team education and procedure documentation as needed. Supported consumer promotions, orders and surveys as well. Temporary position through Kelly Services.

Assistant Director, Junior Jets Child Development Center (Longmont, CO, 5/2005-6/2007).

Worked closely with Director to over-see all aspects of the center’s operations including managing staff and business administration (reports, coordinating benefits, accounts payable/receivable, managing budgets, purchasing, and planning). Continually ensured we met or exceeded goals to meet the needs of our children (aged 6 weeks – 12 years), while adhering to the curriculum (completed audits on same). Ensured strong Public Relations and served as a Liaison between Social Services and parents. Also counseled children, and parents; involved Social Services as needed. This was a summer position while working with the school district; it became a full time position 6/2006.

Before & After School Director, Flagstaff Academy (Longmont, CO, 8/2005-6/2006).

Director responsibilities for this Before and After school program included managing staff, operations, budgets, accounts payable/receiving, and purchasing. Also taught children aged 5-12 years old; led/created projects, oversaw homework, and ensured safety. Also worked with/taught Special Needs children in the full day Kindergarten.

Insurance Representative, PharMerica (Longmont CO, 1/1997 - 1/1998 and 2/2003-12/2004).

Efficiently handled all aspects of insurance claims for this busy Pharmacy billing/collections office. Responsibilities included billing insurance claims to California Medicaid, filing insurance claims for nursing home patients, and seeking pre-authorization and co-pay information from insurance companies. Billed insurance companies on behalf of nursing homes, Medicare, Workman’s Comp, and Physically Handicapped residents. Also completed courtesy billing for private insurance companies. Maintained insurance files and manually billed accounts.

Personal Interests: Hiking, traveling, reading, and cooking.

References: Available upon request, as well as official copies of transcripts.

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