Support Customer Service
Resume:
Summary My name is Devin Galloway. I excel in whatever I put my mind to and
always have to finish something that I start. I rarely forget things that I learn and can easily break down something I learn to help others learn that same concept. Below are a links to some of my video editing and a link to my website I actively manage.
Skills Information
Technology
Automotive Repair Computer Repair
Computer Systems
Analysis
Technical Support
Technical Leadership
Graphic Design Video Editing Photoshop
Microsoft Office YouTube Computer Hardware
Web Design SQL phpBB
phpMyAdmin PHPNuke HTML
FTP Newsletters OS X
Windows 7 Customer Satisfaction Networking
Troubleshooting
Experience WB Games 03 / 2015 - 06 / 2015
Microsoft 03 / 2014 - 12 / 2014
Helpdesk Support Technician
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone. Maintain daily performance of computer systems.
Respond to email messages for employees seeking help. Ask questions to determine nature of problem.
Walk employee through problem-solving process.
Install, modify, and repair computer hardware and software. Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
Install computer peripherals for users.
Follow up with employees to ensure issue has been resolved. Gain feedback from employees about computer usage. Run reports to determine malfunctions that continue to occur. DEVIN GALLOWAY
HELPDESK SUPPORT TECHNICIAN AT WB GAMES
http://unitedhawknation.com
Microsoft
WDS, A Xerox Company 10 / 2008 - 01 / 2014
Les Schwab Tire Centers 07 / 2007 - 10 / 2007
Emerald Downs 02 / 2006 - 07 / 2007
Xbox Live Tier 3 Tech Support
Assisted customers in troubleshooting issues with Xbox Video & Xbox Music (video streaming) Assisted customers in replacement of 25-digit codes Inspected proof of purchase for fraud Reported fraud to our enforcement team Investigated unknown/new errors Triaged cases to be ready for fellow agents Submitted information to keep knowledge base up to date and accurate Provided Email templates for quicker handling of customers.
Tech Support
Help Desk Agent/Tech Support Agent Pooled Contract (multiple smaller tier contracts) o Actively email other agents with up to date information regarding phones, our client and our contract o Wrote a weekly Newsletter and distributed to the floor to keep everyone on the same page o Recorded and reported errors and other important events to the necessary party for resolution o Attended Subject-Matter-Expert meetings directly dealing with the client o Customer service and Supervisor escalations • CREDO Mobile Tech Support o Android troubleshooting o Blackberry Troubleshooting o CDMA Data Troubleshooting o CDMA Voice Troubleshooting o Help Desk/Lead Agent o Customer Support o Directly Communicated with client of company to ensure quality and keep a good relationship with the client o Support via Email and Phone • MetroPCS Data Handset Support o Manager-On-Duty at times of no supervision o Network Troubleshooting (MetroPCS Network) o Call Support o Support via Phone • RadioShack Mobile Product Support o Android Support o iPhone Support o Blackberry Support o Support via Chat, Email and Phone • FusionGarage Support o Grid10 Tablet Support o Support via Email & Phone • Jasper Wireless Support o Advanced GSM Network Troubleshooting o Support Via Email & Phone • Time Warner Cable o Trained to help as a backup with the TWC project • Option Wireless Support o Option Wireless Aircard Support o Macintosh Troubleshooting o Support via Phone • Knowledge Team o Helped write database articles that other employees used to assist other companies following strict language guidelines • Gamification Project o An idea where we could incorporate some type of game into working and call quality. I designed an outline to the whole game and another person drew up the art work. • nTelos Wireless Support o Android Support o Blackberry Support o Support via Phone • INQ Mobile Support o INQ Device Support o Support via Phone • HTC Outbound o Outbound Calls to collect Surveys on HTC Evo 4G’s
Sales & Service
I ran to customers as they pulled up for quick service, gave price quotes, replaced tires, inspected brakes
Concessions
I was the main grill chef for concessions.
Education Green River Community College 2011 - 2011 Education Green River Community College
GED
Languages English
Contact this candidate