Customer Service High School

Carl Slater

*** ******* ****** ***. ** Brooklyn, NY 11221

Phone: 347-***-**** E-Mail: *************@*****.*** Skills

Experience

The Door- A Center of Alternatives, New York, NY

Senior Learning Strategist (Bridge to College Program) January 2013-Present

Provides intensive support through mentoring, coaching, and academic support services to assist young adults obtain their High School Equivalency Diplomas (HSE), enroll in college, and successfully complete their first year of college. Collaborates with several College Access Programs to provide individual college advisement, college tours, and freshman survival skills workshops. Provides college retention services to help young people adjust academically and socially to college life. Fifth Avenue Committee, Brooklyn, NY

Pre-HSE Instructor February 2014-March 2015

Instructs Adult Basic Education courses with the goal of educating those functioning at low to intermediate literacy levels to assist them in increasing their educational attainment so they can receive their high school credential, pursue higher education, and find and retain employment to reach self-sufficiency. HANAC, Inc., New York, NY

GED/HSE Instructor November 2012-July 2014

Designed and implemented lesson plans to prepare students for the GED/HSE exam. Designed both face- to-face and distance learning modules using a variety of web-based resources and eLearning software (i.e. Photoshop, Qstream, and Weebly).

Community Learning Center, Philadelphia, PA

Adult Education Instructor/Evening Program Supervisor July 2008-October 2012

Prepared students enrolled to take the GED examination. Provided advocacy services to students such as post-secondary training and job-readiness. Coordinated volunteer and tutor services to meet the academic needs of the learners. Performed general case management services (i.e. home visits, phone calls, and file reviews). Preformed general administration duties such as new-employee training and customer service representative.

Education

SUNY Empire State College, New York, NY Anticipated 2017

Master of Arts Degree in Adult Learning

Literacy Assistance Center Academy, New York, NY November 2013-January 2014

Certificate in Teaching High School Equivalency using Common Core Standards Morehouse College, Atlanta, GA August 2002-May 2006

Bachelor of Arts Degree in Mathematics (Cum Laude)

Academic Instruction College Access & Success eLearning Specialist

Curriculum Development Data Management Interpersonal Communication

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