Customer Service Data Entry

Shannon Cole

**** **** ***** **. ******* CA, ****1

510-***-**** • ********@*****.***

Professional Experience

Berkeley Unified School District, Berkeley, CA 09/2014-Current

Clerical Substitute (Current)

Managing office facilities, performed general clerical tasks and administrative responsibilities.

Screened and answered calls, Emails and correspondence with professionalism in a timely manner.

Assisting Principle with Projects and Children’s needs.

Served as liaison with professional and personal relationships vendors, Parents.

Performed general clerical tasks such as filing, faxing, scanning, data entry and editing.

Luther Burbank Savings Loan Office, Walnut Creek, CA 10/2014-12/2014

Loan Processing Clerk (Completed assignment)

Office management related duties including: oversaw facilities, vendor’s relations.

Screened and answered calls, emails, and correspondence in a timely manner.

Managed and ordered office supplies.

Answered a variety of loan processing calls, covered loan process and procedures.

Luther Burbank Savings Loan Office, Walnut Creek, CA 04/2014-6/2014

Loan Processing Clerk (Completed assignment)

Office management related duties including: oversaw facilities, vendors relations.

Screened and answered calls, emails, and correspondence in a timely manner.

Managed and ordered office supplies.

Answered a variety of loan processing calls, covered loan process and procedures.

Robert Half International, San Ramon, CA 04/2013-08/2013

Contracts Administrative Clerk (completed assignment)

Preformed general clerical tasks and administrative responsibilities.

Data entry, created an alphabetical Excel spreadsheet of the Contracts Department emails. Broke down each email from megabytes to gigabytes.

Archived emails from Outlook to transfer folder to Enterprise Connect application.

Data Entry Assistant

Work Opportunity Tax Credit Project: Hired to assist in collecting candidate data from database and entering into MS Excel spreadsheets. Candidates who met WOTC qualifications were sent mass emails to gather information for the project.

Performed general clerical tasks such as data entry, emails, editing, filing and faxing.

Utilized MS Excel, Outlook, Micro J Plus database, data entry.

Family Sabbatical 11/2010-04/2013

Fulltime Caregiver

For the past two years have focused on raising my family, babysitting my niece.

Children's Hospital & Research Center, Oakland, CA 06/2007-11/2010

Clinical Laboratory Administrative Assistant (FTE-laid off)

Sharp business acumen and experienced in managing broad scope of medical office operations

Used judgment to prioritize urgent vs. non-urgent

Answered a variety of medical specialty, office policy, and insurance acceptance, coverage related questions

Verifying insurance and updating patient files to processing laboratory results for over 50 patient’s daily and notifying physician of critical results.

Efficiently handled a variety of administrative tasks, including data entry, routing incoming mail, coordinating meetings, and ordering supplies for over 75 staff.

Consistently ensured delivery of quality customer service vital to sustaining and growing a satisfied patient base.

Developed and implemented a customer service program to monitor patient satisfaction.

Adhered to ethical and legal (HIPPA) standards of conduct protecting patient's sensitive personal information.

Planned and coordindated department events, such as parties and off-site meetings

On behalf of patients called MDs with critical lab results.

Professional Education

University Of Phoenix BS in Healthcare Management, Current

Women’s Initiative Self Employment, Oakland, CA Graduated, April 2014

Administrative Medical Assistance Certificate Silicon Valley College 2003

HS Diploma, East Campus High School, Berkeley, CA-Graduated, June 1996

CERTIFICATE MANAGING Multiple Projects, Objectives and Deadlines Seminar,

Getting the Most from Microsoft Excel Seminar 2010

Skills

Technical: Microsoft Office, Word, Excel, Power Point, Outlook, Medatech, Kronos, Micro J Plus (CRM),

Google Docs

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