Customer Service Assistant
Resume:
Christine Radke 905-***-****
*** *********** **. *. ********, ON. L9B 1A4 ******@***********.***
Highlights of Qualifications:
Strong communication, problem solving and interpersonal skills
Strong Computer skills MS Word, Excel, Internet
Ability to multi-task in a fast paced and changing environment
Excellent organizational skills and a keen attention to detail
Ability to work under pressure and meet tight deadlines
Ability to take instruction, set priorities and work as part of a team
Health & Safety Training and WHMIS (work hazardous materials information system)
Professional Experience
Multi-task in a fast paced environment while answered multi-line telephone system,
booking appointments and entering Data using MS Word and/or Excel.
Assisting clients/customers by proving product information, research or materials/equipment.
Verified and authorized agreements/contracts, Set up programs/appointments for clients/customers.
Opening and closing responsibilities, responsible for orders, bank deposits and daily stats of cash/debit/credit
Promoting the company by organizing and taking part in events, promotions, cold calls, raffle boxes.
Responsible for inventory and very efficient with keeping supply room stocked and organized.
Responsible for creating window display/other store displays with keen selling point details
Schedule and organize meetings, fundraising events and promotional events to advertise company.
Create work schedules for employees, organize job interviews and training sessions for new employees.
Cleaning and low maintenance in a multi-task, fast paced and changing environment. Working with garbage waste and recycling outdoors in all weather conditions. Mopping, vacuuming, polishing, washing and disinfecting in high rise buildings, commercial and residential homes.
Employment Experience
Professional Cleaner July/2013 - Present
Murph-Ease, Hamilton, ON. Full Time
Sales Associate/Customer Service November/2009 - February/2011
SEARS, Hamilton, ON. Part Time
Assistant Manager January/2003 - June/2007
LaCache, Burlington, ON Full Time
Receptionist/Sales December/1992 - December/1996
International Family Fitness/The One Club, Hamilton, ON Part Time
Assistant Manager January/1994 - September/1995
Ardene Store, Hamilton, Ontario Full Time
Christine Radke 905-***-****
224 Stonechurch Rd. W. Hamilton, ON. L9B 1A4 ******@***********.***
Administrative Community Involvement and Volunteer work
826 Squadron Royal Canadian Air Cadets September/2012 - Present
Squadron Support Committee (SSC) – Fundraising Chair
Attend monthly meetings, retain information/materials/research to present to the SSC Committee.
Research various companies to gain best profit, sort and create fundraising packages per family.
Create and distribute newsletters, emails/phone calls to inform parents of updates/information.
Photo cop, fax, email, set-up/take down activities, advertising boards, social events.
Collect order forms/funds, organize and distribute/deliver orders to customers.
Organize large number of cadets, locations and drivers/volunteers for “Tagging” fundraising events.
SAGE (Scholastic Arts Global Education) School of Choice September/2011 – June/2014
Class Representation, Trip Representation, Teacher’s Assistant
Organize and attend meetings, organize and create events, activities, trips for the class
Create and distribute newsletters, emails/phone calls to inform parents of updates/information
Research and organize creative curriculum based activities for the teacher to use in class
Collect and create books, materials and items needed to run activities or crafts
Photo cop, fax, collect trip forms/funds for trips, organize materials needed for trip
Read to the children, assist children when needed in gym, outdoor play, library and class trips.
SAGE (Scholastic Arts Global Education) School of Choice September/2004 – June/2011
Class Scholastic Representation Secretary for Steering Committee
Class Representation Communications Chair for Steering Committee
Library Assistant Volunteer Family Participation Chair for Steering Committee
Parkview Nursing Centre Lunchtime Volunteer Committee
SAGE Registrar Parent Volunteer for SAGE and Strathcona
Scholastic Club - Research information for books to advertise, write due dates on order forms, distribute order forms, email reminders, collect orders/cheques, submit orders online, pack orders, deliver orders. Help organize and participate Scholastic book Sale, collect payments, assist families in purchasing books.
Class Rep. - Organize/run meetings to create and organize events, activities, trips for the class.
Deliver information, materials, research to present at the meeting.
Create and distribute newsletters, emails/phone calls to inform parents of updates/information
Research and organize creative curriculum based activities for the teacher to use in class
Photo copy, fax, email and phone parents when needed to inform any updates/information.
Library Assistant - collect and re-shelf returned books, repair damaged books, replace sticker information on over 500 books, assist children with choosing books, deliver over-due notes to classes, read to the children.
SAGE Registrar – Build and maintain a registered family list, acts as a contact person for interested families
Create a family contact list to be distributed to SAGE families twice yearly, e-group membership, maintain list of families not on email for Communications Co-ordinator.
Christine Radke 905-***-****
224 Stonechurch Rd. W. Hamilton, ON. L9B 1A4 ******@***********.***
Community Involvement and Volunteer work continue:
Secretary - Attend Steering Committee Meetings, take notes, type minutes, email minutes within 48 hours of the meeting, revise and make changes to minutes if needed, email monthly minutes to the school egroup.
Communications Chair - Attend meetings, Ensures draft minutes are distributed, Posts approved minutes in a binder each month, attend Strathcona Parent Counsel Meetings, communicate information from Strathcona parent council as both schools are share the same building and interact in some areas of interests.
Family Participation - Attend meetings, organize parent orientation, sets up Volunteer binder for parent volunteers to record their volunteer hours. Publishes a summary of volunteer hours in the newsletter.
Contact families that are not participating to offer help in finding appropriate volunteer activities.
Facilitates the welcoming of new families, organize school tour, set up a buddy program for new families, assist with Open House, provide public information about SAGE program.
Lunchtime Volunteers - Make lunches in the nutrition program room for children who do not have a lunch.
Supervise children, encourage healthy eating, assist children to cross the street, supervise outdoor play.
Assist children to and from the school if needed for first aid or washroom, Assist children with first-aid
Organized play groups for kids in need of friendship to help strengthen problem solving and social skills.
Parent Volunteer - Assist with Head Lice Check, organize and run crafts/activities, Supervise on class trips.
Organized and taught simple sign language to a group of 54 kids (grades 3 to 5) twice a week for 12 weeks.
Assisted with toileting a child in a wheelchair, assist with children with reading and other classroom work.
Helped to create props, costumes for school plays/assemblies, helped with class science projects.
Researched and invited guests of interests to teach music, arts, religion, environment, culture.
Guest such as Tibet Monks, musicians, doctors, vets, scientist, story-tellers, entertainers, Indian drummers.
Assisted in organizing SAGE Silent Auction Fundraiser, collected items, approached a variety of businesses to ask for donations for the Silent Auction, displayed items, baked cookies/fudge for the desert table, stayed until 4am to help clean the church hall rented for the Silent Auction. Baked for bake sale, school dance, meetings.
Created order forms for pizza day, hot dog day, created tickets for Art Gala and for school play.
Pied Piper Preschool
Fundraiser Chair for Parent Council September 2009 - June 2011
Class Volunteer (Duty Days) September 2009 - June 2011
Secretary for Parent Council September 2002 - June 2004
Treasurer for Parent Council September 2002 - June 2004
Class Volunteer (Duty Days) September 2002 - June 2004
Fundraising Chair - research various companies to gain best profit for the school, organize a variety of 3 different fundraising events per month. Order forms/items, sort and create fundraising packages per family.
Create information posters for each fundraiser to post on bulletin board, email deadlines, collect order forms, sort and distribute orders, organize room for large item orders for families to collect (such as MacMillan’s)
Secretary - Attend Meetings, take notes, type minutes, email minutes, revise and make changes if needed.
Class Volunteer - Assist with crafts, activities, games, play with the children, read stories, assist with bathroom /change diapers, prepare and clean/disinfect snack area, clean/disinfect room, clean paint/glue area
Christine Radke 905-***-****
224 Stonechurch Rd. W. Hamilton, ON. L9B 1A4 ******@***********.***
Community Involvement and Volunteer work continue:
Fundraising
Asthma Society Cancer Association Air Cadets
TSAO (Tourettes) Diabetes Association Scouts
Fight Against Abuse School/Preschool Girl Guides
Took part in a variety of events to help raise funds for a variety of non-profit organizations.
Collect payments, bookkeeping, tracking, depositing, submit/mail orders, distribute orders.
Took part in organizing Festivals, Auctions, Book Sale, BBQs, Bake Sales and Door to Door.
Research and meet with various fundraiser programs, businesses and organizations
Organized meetings, recruit volunteers, set up/take down of fundraising events such as BBQs, Festivals.
Education and Training
Workplace Hazardous Materials Information System (WHMIS) October/2014
Health & Safety Training October/2014
Food Handling Course April/2012
Public Health, Hamilton, ON
Workplace Hazardous Materials Information System (WHMIS) October/2011
Hamilton, ON
First Aid/CPR for infant/child and adult July/2009
YWCA, Hamilton, ON
Asthma Society Clinic Program March/2001
St. Joseph’s Medical Centre, Hamilton, ON
Dental Administrative Office March/2002
Mohawk College, Hamilton, ON
Introduction to Windows 3.1 Certificate January/2001
St. Charles Adult Education Centre, Hamilton, ON
Interests - Yoga, meditating, walking/hiking, biking, crafts, gardening, baking, reading, volunteer work
Christine Radke 905-***-****
224 Stonechurch Rd. W. Hamilton, ON. L9B 1A4 ******@***********.***
References:
Jeff & Steph Murphy - Business Owners of Murph-Ease
Hamilton, Ontario
Jeff 416-***-****
Steph 289-***-****
Prema Rao - Administrator
Hamilton, Ontario
Tania Kluge - Behaviour Consultant
Hamilton, Ontario
Mary Adourian - Administrative
Hamilton, Ontario
Contact this candidate