Manager Customer Service

Lucinda Collier

**** ******** **** *******, ** **349 678-***-**** ***********@*********.***

Objective

Obtain a respective career as the lead manager, where I expect to extend my knowledge and skills while expanding my professional experience and contribute to the overall productivity to the organization.

Skill Profile

Dedicated manager with a strong work ethic and the ability to build lasting customer relations

Adept at communicating effectively with customer, vendors, and staff

Experienced in operations management, sales, budget progression, staffing, and cost control

Able to motivate employees to perform to their maximum potential

Exceptional organizational and planning skills; adaptable; and enjoy new challenges

Education DeKalb Technical College

Employment History

Extra Space Management/ Site Manager 09/2008 - 08/2014

Provided various measures for negotiating and organizing lease agreements.

Ran daily reports while meeting and exceeding weekly/ monthly goals.

Upselling new and existing products to current and future customers.

Developmental training of new and current employees.

Implementation of marketing and promotions including referral program.

Maintained 3% or less in account receivables.

Exceeded budget on an annual basis.

Shoe Show/Assistant Store Manager 02/2007 - 09/2008

Maintained the procedures for processing payroll.

Handled the reconciliation of bank statements and made daily deposits.

Responsible for interviewing, recruiting, and monthly strategy meetings to increase profitability.

Provided quality customer service with attention to complaint resolution.

Evaluated employee performance, providing positive feedback and suggestions for skill development.

References Available upon request

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