Customer Service Sales
Resume:
LISA COVINGTON
St. Louis, MO ***13
Home: 314-***-****
*****************@*****.***
Work History
Hood Hop Music
Saint Louis, MO
Personal Assistant
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
08/2011 - 04/2015
Aerotek Staffing Agency
Saint Louis, MO
Customer Service Representative
10/2012 - 11/2012
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Betty's Mini Market
Saint Louis, MO
Manager
09/2006 - 07/2011
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Pillar of North County
St. Louis, MO
Med Tech
02/2005 - 06/2011
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Prepare and administer medications as directed by a physician.
Miracles Home health Care
Saint Louis, MO
C.N.A.
12/1994 - 01/1998
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Turn or reposition bedridden patients.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Education
High School Diploma
East St Louis Senior High UNITED STATES
Graduated: 06/1990
Skills and Tools
Data Entry Reception Work
Administrative Work General Office
Typing Collections
Inventory Work
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