Customer Service Manager

Mabel Hurtado

Orlando, FL

*************@*******.*** Cell: 407-***-****

SUMMARY OF

QUALIFICATIONS

Jobs for more than 7 years. Experience coming from Operation Management, Maintenance and Rental Car Industry

Safety and planning on the developed operations. Experience keeping communication and coordination with the coworkers, instructed Safety Training programs for all employees, and prepared the weekly payroll and invoice for a company’s customers.

Team Player. Experience acquired working alongside most of the employees which I myself employed, working as a supervisor for JMN Transportation & All to Z Company

Customer service and sale experience. From working with vendors and contractors with many Car Rental Companies, as supervisor in Aramark communicating with clients to resolve any problems with employees, service, or invoice.

Excellent communication and interpersonal skills. Bilingual Spanish (Native) – English (Second Language).

Excellent computer skills. Proficient in MS-PowerPoint, MS-Word, & MS-Excel software’s.

High attention to details, fast learner, and analytical problem solver.

EXPERIENCE

Lead Supervisor, JMN Transportation, Orlando, FL

Supervising Department 2013-Today

Develop customer operations.

Transport drivers from ramp CSX to the rental cars.

Preparation of weekly payroll.

Level 1 and Back up Coordinator, Disney World, Orlando, FL 2009-2012

Costuming Department

Manufacturing of character costumes/alterations to character costumes.

Supervised the project room, where I would overlook the process of the

current project at hand.

Office Administrator, All to Z Company, Orlando, FL 2007-2008

Management Department

Preparation of the weekly schedules, invoice, and payroll.

Resolved many of the customer and employee issues.

Operations Manager, Aramark ServiceMaster, Orlando, FL 2000-2007

Operations Department

Preparation of weekly payroll of +180 employees.

Managed daily employee scheduling and operations.

Instructed the Safety Training Program for employees.

Arrange weekly invoice for a company’s customers.

EDUCATION

Colombian School of Design, Bogota, Colombia, 1993

TRAINING

Transportation Safety

National Safety Training 2004

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