Customer Service Front Desk
Resume:
Alicia Monique Fernandez
***** ***** **** ***** *******, Texas 77089
*******************@*****.***
WM Transport
May 2013 - Present
Maintained bookkeeping such as inputting all expenses/invoices, reconcile accounts, and cross-check receipts/deposits for the company.
Followed up on credit memos, maintained up-to-date vendor list and contacting vendors for invoices.
Coordinated payroll processing every week and entered loads per driver and reconciled/deducted expenses.
Planned and coordinated holiday, birthday and special event gatherings for company.
Aided team and owner with various projects to ensure we are delivering superior customer service.
Obstetrical and Gynecological Associates, PA
June 2009 - May 2013
Welcomed and greeted patients at front desk. Addressed patients' anxieties; answering patients' questions; and phone inquiries while maintaining a cohesive reception room.
Answered phones and scheduled patient appointments for five physicians. Scheduled mammograms and andrology appointments.
Protected patients' rights by maintaining confidentiality of personal and financial information. Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in an a timely efficient manner.
Kept patients’ appointments on schedule by notifying provider of patients’ arrival; reminding provider of service delays.
Ensured treatment information by filing and retrieving patient records. Maintained patient accounts by obtaining, recording, and updating personal and financial information.
Obtained revenue by recording and updating financial information; recorded and collected patient charges.
Maintained business office inventory and equipment by checking stock to determine inventory level; anticipated needed supplies; placed and expediting orders for supplies; verified receipt of supplies; scheduled equipment service and repairs.
Crave Café
April 2007 - June 2009
Performed daily duties for opening and closing café.
Assisted by answering phones to take reservations, to-go orders, greeting, seating, and thanking guests.
Bused tables. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Took service supply inventory such as coffee, food, tableware, and linens. Rolled silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Took orders from patrons for food and beverages. Served food and beverages to patrons, and prepared or served specialty dishes at tables as required. Wrote and memorized orders to enter into computers for transmittal to kitchen staff.
Explained to patrons’ how various menu items are prepared, describing ingredients and cooking methods. Answered questions about menu items, making recommendations upon request.
Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Accommodated customers to ensure that they are enjoying their meals and took action to correct any problems.
Set up cash register for opening of day. All tills were balanced, with paperwork. Managed the data from the POS program for use in determining the amount the cashier is over or short.
Collected payments from customers and input total sales and coupons at close of café.
Skills:
Multi-tasking, Flexibility, Mathematically Minded, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, 10 key, Professionalism, Quality Focus, Coordination, Service Orientation, Critical Thinker
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