Customer Service Sales Representative
Resume:
Rachel Powell-Smith
Rocky Mount NC. 27803
252-***-**** (Cell)
***********@*****.***
Professional Experience
Para-Professional
American Health Rocky Mount, NC 252-***-****
Conducted activities that developed client’s physical, emotional and social growth.
Assisted clients that were diagnosed with autism and developmental disabilities.
Maintained accurate records of patients care, condition, progress and concerns.
Independent Sales Representative/Contractor
02/2008-10/2008
Verizon/Cellular Sales Rocky Mount, NC 27804 252-***-****
Managed with a focus on achieving high revenue goals and customer satisfaction.
Excellent management, closing and negotiation skills.
Trained incoming sales representatives.
Maintain broad knowledge of all company products, services and promotions.
Participate in marketing efforts by promoting the brand inside and outside the store/retail location.
Customer Service Representative
06/2007-02/2008
West Corporation Rocky Mount, NC 27804 252-***-****
Work with pharmacy helpdesk to resolve issues efficiently with an
overall quality score of 95% and above.
Manage a large volume of customer calls in friendly and courtesy manner.
Transfer/Yard Conductor
01/1995-10/2001
Indiana Harbor Belt Railroad Hammond, IN. 46323 219-***-****
Supervised/collaborated with train crew in daily safety meetings, and train movement orders.
Interchanged freight via CSXT, UPS, BNSF, CP, NS, EJE, CN and other Class I Railroads.
First female conductor employed by a shoreline in the Midwest.
Motorman/ Conductor/Switchman
10/1986-11/1993
Chicago Transit Authority Chicago, IL 60661 312-***-****
Motorman
Train operation within the city of Chicago Illinois.
Troubleshooting/running repairs were made on defective train per train control orders.
Ensured the train crew follows applicable safety rules and practices.
Conductor
Monitor and ensure optimal level of safety for all passengers.
Ticket collection and other customer service duties.
Switchman
Responsible for assembling trains and switching railroad cars in a yard according to the number required for service.
Handled rail cars in and about yard, sidings and inspection station.
Operated track switches to reroute cars.
Motorman qualifications, rules and procedures all apply to this position.
Education
Edgecombe Community College 2009-Present
Rocky Mount, NC.
Business Administration
Nash Community College 2013-2015
Rocky Mount, NC.
Business Administration
Purdue Calumet University 2005-2006
Hammond, IN.
Health Sciences
Certifications
NCI Interventions
CPR/First Aid-2012
References
Bobbi Brooks- Director, Communications & Marketing
Chamber of Commerce
Rocky Mount, NC. 27804
Lafayette Gatling-CEO
Gatling Funeral Chapel
Chicago, IL. 60628
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