Customer Service Representative
Resume:
GERALDYN JANO AMUL
** - * **** **. *******, Malanday, Marikina City
********.****@*****.***
CAREER OBJECTIVE
To enhance and develop my knowledge and skills in communication by working
in your company. Also, to share my abilities and to be a part of its
improvement.
EDUCATIONAL BACKGROUND
Tertiary 2006-2010
Polytechnic University of the Philippines
Bachelor in Broadcast Communication
Cum Laude
Secondary 2002-2006
Marikina Science High School
Sta. Elena, Marikina City
Elementary 1996-2002
Malanday Elementary School
Malanday, Marikina City
ACHIEVEMENTS
Cum Laude
Polytechnic University of the Philippines
Bachelor in Broadcast Communication
2006-2010
TRAINING
RADYO VERITAS 846, RADYO TOTOO
Radio Veritas Global Broadcasting System, Inc.
162 West Ave., cor. EDSA, Quezon City
June 25- July 17, 2009
Transcription. I will listen to a recorded tape and then transcribe the
conversation of a known person and the interviewee.
News Writer. I'm also assigned in writing news stories. I will search the
latest news and then paraphrase it, then my supervisor will verify it first
before it will be used.
Researcher. I will also call a known person and ask for a permission for an
interview that will be scheduled prior to his/her availability.
Technical support. During a live program, I will answer the phone calls
wherein they want to be recognized.
Production Assistant. Whenever the station will have a program outside, I
will be with them to be their assistant during the program.
National Broadcasting Network, Channel 4
Philippine Broadcasting System
Visayas Ave., Quezon City
December 8, 2009 to January 27, 2010
Production Assistant. I will answer phone calls during live program. I will
record the time on how long the program is aired, as well as the commercial
breaks.
Floor Director. I will be on the production, and I will tell all the
instructions of the director to the reporter of the program.
Researcher. I will call the prospective subject for the discussion for the
next day.
Belize Manpower Services
J.P. Rizal, Makati City
COORDINATOR
June 7 - 18, 2010
Coordinator. I'm handling ABS-CBN and Mandarin Hotel. I will coordinate
with the staff about their performance, salary and for the schedule of
their duties.
WORK EXPERIENCE
Hinduja Global Solutions Limited
Customer Service Representative
July 2010 - July 2011
Customer Sales Representative. I'm an agent wherein I will respond to the
calls of the customers who have concern with their bills, payment, service,
and as well as inquiry for a new product. I will also upsell for new
products and offer an upgrade for better cost.
WNS Global Services Phils.
Operations - Associate
July 2011 - December 2013
Operations - Associate. I'm an agent wherein I will take calls and
coordinate with the customers who want to have a reservation for a car. As
well as, if they want to have some changes for their reservation.
SITEL Manila
Customer Service Representative
June 2014 - June 2015
Account - MetLife Insurance
SEMINARS ATTENDED
Ricky Lee's Movie and Television Scriptwriting Workshop
July 18, 2008
PUP Mabini Campus, Sta. Mesa, Manila
Appreciating Research Triangulation: A CommRes Seminar
August 1, 2008
PUPMabini Campus, Sta. Mesa, Manila
LEVEL 2 Uploaded! A Seminar on On-Line Writing by Mr. Joe Torres,
Documentary in the Making by Ms. Kara David and Film Appreciation by Mr.
Dante Nico Garcia
September 17, 2008
Claro M. Recto Hall, PUP Main Campus, Sta. Mesa, Manila
PERSONAL DATA
Birth date: October 1, 1989
Height: 5'1"
Weight: 91 lbs.
Nationality: Roman Catholic
Marital Status: Married
Mother's Name: Lydia F. Jano
Occupation: Secondary Teacher
Father's Name: Gerardo M. Jano
Occupation: deceased
Hobbies: writing novels and stories, reading books, watching television,
listening to the radio, surfing the internet
Abilities computer literate, can speak two languages (English and
Filipino), can write good news and feature stories
CHARACTER REFERENCES
Ms. Rina Duran
Bookkeeper, FilHomes Filinvest
Batasan, Quezon City
Ms. Estrella Abadilla
Department Head, Mathematics Department
Bagong Silangan High School, Quezon City
Mr. Neil Sobrejuanite
Team Leader
WNS Global Services Phils.
GERALDYN J. AMUL
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