YAHYA ALLAHAM, MCSA, MCSE Top Secret L* Clearance

Mobile: 613-***-****

Email: acqmrt@r.postjobfree.com

OBJECTIVE

With 15 years of exceptional customer service and wealth of networking knowledge, I am seeking to secure a position with your organization as a Systems Administrator, Network Administrator, Security Specialist, or a Senior Technician role with the Information Technology department with the ultimate objective of becoming an IT Manager where my expertise combined with my extensive education and skills will be optimally used to motivate employees and manage the efficiency of the company’s networks and resources.

EMPLOYMENT HISTORY

Department of Finance Canada, Ottawa, Ontario January 2013 - Current

Server / Systems Administrator

•Administer users and computers accounts in Active Directory for Department of Finance in Windows Server 2003, and 2008/2012 Enterprise environment

•Administer users mailboxes and Distributions Groups in Microsoft Exchange 2010 servers

•Daily monitoring, support, maintenance, and tuning of systems

•Audit, monitor and optimize systems to achieve maximum performance

•Support systems patching, upgrades and security

•Take corrective actions for alarms and events or escalate as appropriate

•Support and optimize systems backup operations and recovery process

•Report on systems performance, capacity, availability, health and usage

•Maintain infrastructure security and implement preventative measures

•Administer objects, containers and permissions in Active Directory for Department of Finance Canada in Windows 2008/2012 Enterprise environment

•Administer Exchange 2010 and Black Berry Enterprise servers 5.0

•Administer SQL 2005, 2008 servers in cluster environments

•Administer users’ mail boxes, permissions using Exchange management console in MS Exchange 2010 environment

•Act accordingly upon receiving security threats/malicious attacks and implement mitigation/litigations steps

•Administer and manage external/internal DNS servers for the Finance Canada department

•Monitor systems for any malicious or suspicious attacks and take corrective actions if any is found and or captured in Microsoft Forefront Protections or Symantec complete protection

•Generate shared mailboxes using Exchange management shell and scripts

•Assist other administrators with setting up/installing servers, switches, routers and other SAN hardware as requested by the Department Of Finance

•Travel to other sites and data centers for systems/network administration as needed

•Occasionally work from home to patch and update servers and to run scripts after hours, also for trouble shooting and resolving systems issues

•Responsible for administering, testing and deploying all Customized Of The Shelf (COTS) applications

•Monitor and check system status on Production and Virtualization servers, and make sure all security patches have been applied and provided reports to management

•Administer virtualization infrastructure Hyper-V, VMWare, and SAN

•Utilize Dell Server Technologies to manage and administer the blades where the physical Dell Servers are installed in a SAN environment in the Data Centre

•Complete backup restore requests using CommVault agent

•Proactively monitor and manage change requests, work order and incidents in BMC Remedy Service Desk Express (Department of Finance Canada Ticketing System)

•Receive administrator level tickets, work orders and change requests from the helpdesk and process them in a timely and efficient manner

•Update and patch all production/staging servers using Microsoft’s SCCM, and verify

•Updating, closing, and escalating trouble tickets, incidents and work order to higher management level as needed

Entrust Canada. Kanata, Ontario May 2012 - January 2013

Technical Assistance Specialist / Security Analyst

•Efficiently assess and resolve Enterprise customers, Government agents, Department of National Defense, RCMP, and many other customers/clients’ needs, also, investigate Active Directory, Entrust Security Manager, Internet Information servers, and Entrust Administration Services Servers in an Enterprise Environment (30,000 to 50,000 users)

•Analyze customer / clients data, log files and thoroughly investigate to pin point errors and take appropriate action to rectify them

•Report and escalate high severity issues / problems for external and internal clients

•Utilize in house servers in the testing laboratory to re-produce and resolve the clients and customers’ system issues by using Vsphere client/VMware 4.x and 5.x

•Analyze and recommend the type of security and encryptions based on clients’ needs

•Mange, document, update, and close tickets and service requests in Siebel application

•Follow up with customers and clients after their system and servers issues have been addressed / resolved to make sure they are still operational and functional.

Rogers Communications Gloucester, Ontario July 2000 – Sep 2009

IBM Global Technology Canada Gloucester, Ontario Sep 2009 - May 2012

Please note this is the same role for 12 years, from 2000 to 2009 while at Rogers as a Rogers’ employee, and from 2009 to 2012 at IBM as an IBM employee having been outsourced by IBM.

Senior Technician Analyst / Senior Desktop Analyst / Senior Network Administrator / Senior Network Analyst working on Rogers Communications Portfolio

•Efficiently assess and resolve customer needs in a timely and professional manner, and insure that Service Level Agreements are always met in an Enterprise Environment (20,000 to 35,000 users)

•Responsible for the data backup on the Sun Solaris Server, and IVR, Avaya, and Octel systems, and administer all backup/recovery procedures

•Responsible for deploying, installing operating systems, monitoring, setting up / troubleshooting new computers, printers, and installing all users’ applications, and work with business analysts, project managers, and clients to maintain and improve software performance, and make recommendations

•Responsible for installing, configuring, administering, monitoring, analyzing and troubleshooting all the computer hardware including notebooks, servers, and printers in the call center locally and at remote sites

•Responsible for leading deployment and PC refresh projects throughout the region

•Assign work to team members reporting to me, and ensure tasks have been completed

•Liaise with project managers and senior management to verify and ensure satisfaction and report status/completeness throughout the entire projects

•Tutor all new team members/system/network administrators and train them on all systems

•Verify work of other system/network administrators and make sure they report to me daily

•Analyze systems and hardware performance and recommend improvements

•Responsible for troubleshooting configuring and supporting all Microsoft Windows 2003 servers in the call center.

•Responsible for troubleshooting all desktop applications such as MS Office Suite, Citrix Client Vision21, ICM, Super Graphical Interface, and Rumba Main Frame

•Responsible for installing and troubleshooting SQL, Informix, and Oracle database on all computers at local and remote call centers, also at remote corporate sites handling Corporate Government Accounts

•Administer / manage confidential / classified Documents and Records for our internal and external customers, using Open Text eDocs, and collaborate with managers

•Administer / manage documents and records for Government Sectors in a Government Information Systems environment while working on them

•Administer / manage company assets using web based IMS (Information Management System), and Oracle BIZ.

•Administer / manage user and computer accounts in MS Active Directory

•Administer/ manage Network Shares, and NTFS permissions and policies using Enterprise Administrator application and Microsoft Active Directory

•Utilize Sysprep to make operating system images with all client applications for desktops/notebooks

•Deploy the images on PC’s in staging area using Vspher client and VMware 4.x, 5.x

•Troubleshoot Citrix Presentation Server issues and resolve them in a timely manner

•Respond to urgent calls during and after hours

•Provide executive support during and after hours

•Providing reports pertaining to projects and escalations

•Conduct regular monthly meetings with VP’s, Directors, and Senior Managers to collaborate and offer recommendations to improve network performance

•Responsible for installing / configuring, and troubleshooting all Black Berry wireless handheld units

•Administer CMS, Avaya, and Octel phone switches, also responsible for the PBX systems and installing / configuring, troubleshooting, and adding new phones / extensions, and voice mail boxes, and setup access as per management requests

•Updating, closing, and escalating trouble tickets in HP Open View Service Desk

•Updating, closing, and escalating trouble tickets in Service Gantt

•Updating, closing, and escalating trouble tickets in Maximo ISM

•Updating, closing, and escalating trouble tickets in IBM IMPACT

Emerson Electric Canada Ltd. Markham, Ontario June1988 - November 1997

Warehouse Worker and Computer Operator

•Setup of computers and printers in the shipping department

•Operated and maintained the Computerized Shipping Systems in the building

•Provided management with daily reports on all accounts including but not limited to Government Accounts

•Trained all co-workers to utilize the new shipping system

•Was responsible for troubleshooting all computers in the building

•Resolved challenging problems with the shipping systems’ computer

•Delegated the work orders that I collected and organized to staff

•Responsible for managing the shipping and receiving area upon request

•Co-ordinated and collaborated with higher management and offered recommendations on how to improve the Records and Documents of the highly classified customers and especially for the Government Sector to comply with ISO 9001, 9002.

•Loaded and unloaded material and heavy machinery parts using a battery, and propane forklift.

Dale Electronics Ltd. Scarborough, Ontario January 1986 - June 1988

Stockroom Keeper / General Duties

•Responsible for the entire stockroom

•Managed all company assets and inventory

•Managed all shipping and receiving of materials

•Repaired some of the facility’s machines

•Checked inventory using a computer

•Setup computers and installed software

•Troubleshooting network connectivity problems

•Solved computer technical problems

•Added and deleted users to and from primary domain controllers as requested

•Assisted in building and connecting a small network for a 15-user group

VOLUNTEER WORK

•Teacher - Heritage Program - Vincent Massey Public School, Ottawa, ON

•Scouts Leader - Scouts Canada - Rideau Division, Ottawa ON

•Teacher - Heritage Program – Teasdale Community Center, Toronto, ON

EDUCATION AND RELATED STUDIES

Credentials

•Microsoft Certified Systems Engineer 2003, 2008 Currently Perusing Microsoft Corporation

•Network + Certificate 2008

CompTIA Corporation

•Microsoft Certified Systems Administrator 2003 2008 Microsoft Corporation

•HP Desktop/Laptop Certified Technician 2008

•Certified Panasonic CF18 / CF52 Level 3 Notebook Technician 2008

Panasonic Canada Inc.

•A+ Certified Professional 2005

CompTIA Corporation

•French as a second language, Beginners levels A & B 2003 Algonquin College, Ottawa, Ontario

•French as A second language, Intermediate level A 2003 Alliance Francis, Ottawa, Ontario

•Microsoft Certified Systems Engineer 2000 2002

Microsoft Corporation

•Microsoft Certified Systems Administrator 2000 2002

Microsoft Corporation

•Microsoft Certified Systems Engineer / Internet Specialist (Honors) 2000

Willis College of Business & Technology, Ottawa, Ontario

•Microsoft Certified Systems Engineer on NT 4.0 2000

Microsoft Corporation

•System Analysis & Design 1995

Centennial College, Scarborough, Ontario

•Microcomputer Applications 1995

Centennial College, Scarborough, Ontario

•Attended yearly seminars and trainings on handling highly classified

data and attained Certification Certificate at 100 percent completion

and success rate. (Annually)

•Attended yearly training on “Business Code of Conduct and attained

Certifications Certificates at 100 percent completion and success rate (Annually)

Projects

•Microsoft Exchange

Designed a 43,000 Users Domain to Manage the Email System

•Microsoft Enterprise Server

Designed a 41,000 Users Domains to connect 12 Domains in different Cities

•Upgraded client computer hardware to new HP work stations at the entire call center 600 Computers, 6 Servers, 2 Cisco routers, and 8 Cisco switches

•Upgraded client computer hardware to new HP work stations at the remote call centers, and Corporate Government Accounts Offices. 900 Computers, 12 Servers, 6 Cisco routers, and 24 Cisco switches

•Installed and configured Windows XP on all 600 client computers, and 6 Windows 2003 server for the entire site

•Installed and configured Windows XP on all 900 client computers, and 12 Windows 2003 server for the entire site

•Installed configured 50 printers throughout the entire building, remote sites and setup / manage all print queues, and managed all print permissions.

•Worked as Project Leader for the Deployment of new computers throughout all Call Center buildings and all remote offices. “PC Refresh Project” throughout the last 11 years.

SKILLS

Intrapersonal Skills

•Organizational and planning skills

•Time Management especially when dealing with project deadlines and escalations

•Strong communication skills with employees and clientele

•Excellent presentation skills which are utilized during orientation presentation and training workshops

•Possess the ability to lead and motivate while effectively working in a team environment

•Expertise in resolving problems and unforeseen incidents for clients and employees

•Dedicated and hardworking professional and work well under pressure

Technological Skills

•Communicating efficiently and professionally via reports and email

•Troubleshooting equipment and software applications

•Installing and configuring peripherals, hardware, servers

Awards

•Received on monthly basis, many commendations and positive feedback for going above and beyond to resolve customers / clients’ issues

•Received Employee / Technician of the year Award from IBM Canada in 2011.

QUALIFICATIONS

Microsoft Corporation

•MCSE NT 4.0, and 2000

•MCSA 2000, and 2003

•MCSE With Internet Specialization

•Certified Windows NT 4.0 Administrator

•Windows NT Server and Workstation 4.0, Windows 3.x, Windows 9.x, MS-DOS 6.22

•Microsoft Exchange Server 5.5, Internet Information Server 4.

•Internet Explorer Administration Kit 4.0

•Microsoft Exchange Server 2000

•Microsoft Proxy Server / Microsoft Windows 2000 Server and Professional

•Microsoft Windows 2000 Advanced Server

•Windows XP Professional and Windows XP home edition

•Windows 7 Professional and Enterprise Editions

•Windows 8 Professional and Enterprise Editions

•Windows 2003, 2008 Server, Enterprise, Advanced and Standard editions.

Microsoft Software Applications

•Professional Microsoft Office97 Suite

•Professional Microsoft Office 2000, 2003, 2007, 2010 Suites

•Professional Microsoft Office XP Suite

•Professional Microsoft Access / Excel 97, 2000. XP

•Transport Core Protocol / Internet Protocol (TCP/IP)

•System Management Server for Windows NT (SMS)

•Outlook Express / Outlook 98 / Outlook 2000 / Outlook 2003 / Outlook 2007 / Outlook 2010

Other Software Applications

•WinZip / Winrar

•McAfee Virus Scan

•Norton Antivirus Professional Enterprise Suite

•Symantec PC anywhere / Symantec Ghost

•Partition Magic

•Power Quest Drive Image 2002

•Rumba 2000 Main Frame / Info man

•Symantec PC anywhere

•Time Keeper Web / Time Machine

•Norton Ghost Suite

•VMware, Vsphere, HyperV

•Blackberry Desktop Manger regular & Enterprise Edition

•HP Open View Service Desk

•Maximo ISM

Hardware

•Hewlett Packard Desktops mini Towers, and Note Books (Laptops)

•Hewlett Packard Elite Books, 8440, 8460, and 8530x Note Books

•Compaq Desktops and mini Towers / Note Books / Toshiba Satellite Pro Note Books, IBM Think Pads, and IBM Lenovo

•Dell Latitude Note Books

•Panasonic Tough Books, CF18, and CF52 (Certified by Panasonic)

•Peripherals

•Blackberry RIM

•Lexmark Printers (Certified Technician)

•Canon Multifunction Printers

HOBIES

•Martial Arts (Karate, Jiu-Jitsu, Tae Kwon-Do, Kickboxing)

•Swimming / Diving

•Body Building

•Soccer

•Reading

•Cycling

•Build / fix Computer / Server systems for family and friends

REFERENCES

References and Academic Course Certificates are available upon request.

Contact this candidate