Customer Service Sales

Sandra Monica Rios

**** * **** **.

Phoenix, Arizona 85037

Cell: 480-***-****

Message: 602-***-****

***************@*******.***

PROFILE

A Customer Service Specialist employing verbal and written bilingual abilities in English and Spanish, my innate ability to serve a diverse clientele will make significant contributions to your company.

SKILLS & ABILITIES

Proficient using Microsoft Word, Excel and Outlook

Maintained contact and followed up on problems that required special handling

Provided marketing support by making outbound sales calls for special promotions

Researched and responded to customer inquiries and explained transactions to their satisfaction

Recognized by customers who appreciated my extra efforts

Assisted customers in the selection of products

Ability to prioritize work assignments and complete task in a timely manner

EMPLOYMENT

06/ 2012 to Dillards, Phoenix, Arizona

06/2013 Sales Associate

Efficiently managed CAD system regarding customer data base

Answered a high volume of telephone calls from customers regarding payments, returns and charges to credit accounts while meeting a 1,300 dollar daily quota

Organized fashion shows regarding marketing purposes

Build up a strong clientele base and increased customer retention by 70 percent

Recommended products to customers, based on customers needs and interests

Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

Estimated and quoted prices, credit and contract terms, warranties, and delivery dates

Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support

March 2009 to Walgreens, Phoenix, Arizona

October 2011 Beauty Advisor

Assisted customers in finding what they wanted while promoting merchandise Prepared sales slips, filled out charge forms, received payment, packaged and wrapped merchandise, gave receipts and handled returns

Made sure that goods were properly displayed, stocked shelves, marked price tags, took inventory and created interesting window displays

Arranged for the delivery and pickup of merchandise

February 2002 to Babies A Lot, Moreno Valley, California

September 2006 Assistant Manager

Oversaw daily operations of 5+ employees in estimating, purchasing and administrative

Provided leadership and mentoring to create positive employee relations and support an engaged, productive workforce to attain world class results

Expanded customer base through implementation of effective marketing programs and promotions

Prescreened, interviewed and trained new employees

Responsible for office planning, merchandising, signage, and product displays

February 1998 to Marshalls, San Bernardino, California

February 2002 Sales Associate

Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

Maintained contact and followed up on problems that required special handling, provided marketing support by making outbound sales calls for special promotions Researched and responded to customer inquiries and explained transactions to their satisfaction

Recognized by customers who appreciated my extra efforts, assisted customers in the selection of products

EDUCATION

Graduated San Bernardino High School, San Bernardino, California

High School Diploma

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