Customer Service Operator

Alva Atkins

Professional Genuine Demeanor

Tampa, FL

**********@*****.*** - 813-***-****

I'm seeking to employ my 10 years+ of customer service experience and solid work ethics with a company who accomplish customer satisfaction.

Authorized to work in the US for any employer

WORK EXPERIENCE

Switchboard Operator

Kindred Hospital - Tampa, FL - October 2014 to June 2015 Responsibilities

•Answering incoming calls on a Meridian 6-line PBX board.

•Greetings guest at the reception area.

•Pull census report as needed.

•Scanning invoices and sending to the corporate office.

•Basic knowledge of Meditect Database.

• Post payments for the AP department

Food Service Worker

Hillsborough County School Board - Tampa, FL - August 2014 to June 2015 Responsibilities

•I prepare ala carte menus and prep and prepare students meals.

•Monitor 300 students daily during their lunch time.

•Applying the S.O.A.P. method for behavior issues when necessary. Accomplishments

I have build friendships and gaining trust and respect. Certified CPR

Office Visit Scheduler

Florida Orthopaedic Institute - Tampa, FL - August 2013 to February 2014 Responsibilities

•Scheduling office visit via emergency room, physician and self referrals.

•Intermediate knowledge of human anatomy and

medical terminology.

•Basic insurance knowledge.

•Knowledge of par and Nonpar insurances.

Accomplishments

The ability to defuse upset patients and resolve escalated situations. Genuine caring demeanor.

Switchboard Operator

Florida Orthopaedic Institute - Tampa, FL - June 2008 to August 2013 Responsibilities

•Answering incoming calls on Meridian 6-line PBX board.

•Triaging and routing calls to the appropriate department.

•Stamp and mail daily and sorting claims.

•Assisting other departments, when necessary.

•Executing emergency codes and paging emergency teams. EDUCATION

Certificate Medical Coding in Office Medical Administrative Hillsborough Community College - Tampa, FL

2009 to 2013

Data Entry Operator

Erwin Technical Center - Tampa, FL

1988 to 1989

SKILLS

eClinical Works, Mdnetsolutions, Emmimanger (Less than 1 year), Data Entry Operator 8844 ksph (3 years), ICD 9 CM, CPT (Less than 1 year), Proven Problem Resolver and Detailed Oriented (6 years), Post payments for the AP department. (Less than 1 year) ADDITIONAL INFORMATION

I received recognize seven times for my Outstanding Customer Service during my employment at Florida Orthopaedic Institute. In the "Give Them A Pickle" Employee Recognition Program. I have a total five years of inbounds call center experience while employed at Teletech, Thompson & Thompson Cigar and Home Depot.

1997-2000 Switchboard Operator at Tampa General Hospital

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