MCA with 5 yrs of Experience as Business Analyst

Professional Profile

Career Objective

I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible. I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. My experience includes high pressure management roles, preparing strategic plan for workflow management. I believe given a chance I would become an asset to any company immediately.

Professional Experience

Organization

Royal Bank of Scotland

Designation

Executive

Timeframe

July 2008 To October 2014 (Totally 5.4 Years)

Role Includes:

MIS Reporting in Anti-Money Laundering Process.

Handling Corporate and Retail customers request for RBS, NatWest and Ulster banks.

Indexing

oCore process of the team is to segregate works among all the retail team in the unit

oNaming a work with customer account details and moving to the respective processing team.

oChallenges facing: 1) If the customer not provided the account details, by using various methods to get the exact account details for the customer from the back office 2) Have to clear huge number of volume every day.

Process that I had trained and support on continuous basis are as:

oWe amend the customer's personal information such as contact details, name, product conversion etc...

oSub processes are: 1) Change of address, 2) Change of Title, 3) Database Maintenance, 4) Convert product, 5) MAS

oParticipating quality control on daily basis

oRegular payments: 1) Standing Orders, 2) Direct debits, 3) Royline Bankline

oDebt Management Fraud Operations: 1)Direct Business Banking

oAccount Opening such as current account, savings account, fixed rate bond

oRoyline Bankline– Conversation with Relationship Manager’s who are in Front Office (UK) regarding the Payment made by High Network Customers or Companies belong to RBS.

Other Responsibilities

Maintaing AYIC test for every day in my team.

Preparing team quality report on monthly basis

Preparing MI on the daily basis for our Team.

Maintaining database for new updates instructed from onsite managers.

Preparing daily processing reports from various sub processes handling

by the team

Taking part in the resource allocation in the absence of team heads

Leading the team on fun and engagement committe.

Core Committee Member of ClubAce Committee and IdeaM Project.

Career Highlights

Received Bronze Ovation Award for cracking 3 times of targeted volumes in 2008 and also in 2011.

Got number of spot Ovation Awards for consistent performer.

Got Best Supporter Award for supporting other processes.

Part of OWIJ Team to make fund for charity.

Educational Qualification

Master of Computer Applications

STET Womans College, Mannarkudi afflicted to Bharathiar University in the year 2008 with 83% aggregate.

Bachelor of Science (CS)

STET Womans College, Mannarkudi afflicted to Bharathiar University in the year 2005 with 83% aggregate.

Higher Secondary

National Higher Secondary School, Mannarkudi in the year 2002 with 71.6% aggregate.

SSLC

National Higher Secondary School, Mannarkudi in the year 2000 with 75.2% aggregate.

Academic / Other Achievements

Participated Technical Events such as Code debugging, Software contest conducted by various Colleges and Universities.

Fine arts participation and winning prizes

Technical Profile

Languages : C, VBA

Operating System : Windows 9x, Window 2000, Windows XP

Packages : MS-Office

Database : MS Access, SQL

Web contents : HTML

Personal Profile

Father’s Name : Mr. G. Nammalwar

D.O.B : 18.06.1985

Sex : Female

Nationality : Indian

Languages known : English, Tamil

Permanent Addtress : 136, Kalukarai road,

Madathukulam

Udumalpet

Thirupur Dt – 642 113

DECLARATION

I hereby confirm that the information furnished above is true to the best of my knowledge and belief

Date:

Place: Chennai N. Gokilavani

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