Information Technology Specialist

JUSTIN GRAHAM

**-*** ******* **

Ottawa, ON K*N *J7

613-***-**** ******************@*****.***

SKILLS AND

CAPABILITIES . Academic background in IT

. Strong management, sales and customer service history

. Successful in team and self-directed settings

. Substantial leadership, decision making and planning experience

. Excellent written and oral communication skills

EXPERIENCE Store Manager Nov 2009 to May 2014

2001 Audio Video, Markham ON, L3R 4X7

.Lead sales and operational team achieving increase from 2.1M to 2.4M first year

.Headed transition of 23 locations from wired to wireless infrastructure

.Leveraged strengths in persuasive communications and consultative sales

.Managed staff ranging from 6 to 15 employees

.Met and exceeded monthly sales quotas

.Trained customer service representatives in an ever changing CE environment

.Provide excellent customer service and managed many corporate client relations

Sales Consultant / Assistant Manager Jun 2005 to Jan 2009

Sony Store (Sony of Canada) Richmond Hill ON L4C 5G2

.Assisted customers in troubleshooting PC and product issues in store

.Exceeded monthly sales budgets

.Attained Silver Club $500,000 in quarterly sales & VIP for warranty increase year to year

.Completed AMIT certification, managerial training and sales training courses

.Assisted with shipping, inventory, customer service & sales follow ups

.Communicated head office initiatives with staff and followed through on objectives

Junior Tech Support Jan 2009 to Oct 2009

Creative Secure Solutions Inc. Toronto ON, M4L 2V9

.Assisted clients with troubleshooting

.Assigned triage level assessed if case should be elevated to second level support

.Monitored recurring cases, assessed if technician needed for onsite service

EDUCATION

Network Security Professional Diploma

Willis College June 2014 – June 2015

REFERENCES

Joe Demarco

District Manager 2001 Audio Video ********@**************.*** 416-***-****

Eric Ratcliffe MCT, MCSE

IT Manager / IT Instructor Willis College ****.*********@*************.*** 613-***-****

Dario Ribet MCSE

IT Instruction / Network Administrator *****.*****@*************.*** 613-***-****

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