Sales Developer
Resume:
Suryam
******.**********@*****.***
PROFESSIONAL SUMMARY:
Over 8 Years of IT experience with 4+ years of experience in Salesforce.com CRM Platform as a Developer and Administrator
Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform
Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other Platform based technologies such as Visual force and Force.com API.
Possess deep knowledge and Extensive experience in writing APEX classes, VF pages, SOQL, SOSL & Triggers.
Proficiency in developing CRM solutions for Marketing, Sales, and Service organizations.
Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Pages, Classes and Interfaces.
Developed Apex classes using other platform based technologies like Visual force, Force.com IDE.
Experience in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements; using third party tools in Salesforce.com AppExchange.
Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing and expertise in preparing functional and technical design documents.
Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL Server, MySQL Server.
Expertise with Object Oriented Design (OOD), Analysis (OOA), based on UML architecture.
Highly motivated, self-directed, strong troubleshooting and excellent communication skills.
TECHNICAL KNOWLEDGE:
Salesforce.com
Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, App Exchange, Customer Portal and Partner Portal,Eclipse, Salesforce.com, Force.com IDE, Veeva, Apex Data Loader, Roles & Profiles.
Web Technologies
JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX
Databases
Oracle 9i, MySQL, SQL Server 2000/2008.
Operating Systems
UNIX, Windows 95/98/2000/XP/2003/7/8
Languages
C, C++, Java/J2EE, Servlets.
App/Web Servers
Apache, Tomcat, Weblogic, Websphere.
Other Tools
MS office,SOAP UI
EDUCATION:
Bachelor of Technology in Electronics and Communications Engineer from JNTU, Hyderabad, India.
PROFESSIONAL EXPERIENCE:
Client:First Tech Federal Credit Union, Mountain View, CA April 14-Till Date
Role : SFDC Developer
First Tech Federal Credit Union currently uses OAO (Online Account Opening) system for the Share and Consumer Loan products, Mortgage and Home Equity Loans. The main objective of this implementation is to enhance the features and automate the various functions and activities of the Online Account opening. Digital Sales Platform (DSP) created a consistent Online Sales experience for Members and Prospects. It allows for a flexible member experience across multiple device types (PC, Tablet, and Mobile). DSP will be the central platform for the Deposits, Consumer Loans & Credits, Mortgages and Home Equity product.
Responsibilities:
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
Created and deployed Several Reports using salesforce.com platform.
Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
Developed and deployed workflows and approval processes for opportunities and products / assets management.
Created and used Email templates in HTML and Visualforce.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Interacted with the Salesforce.com premium tech support team on a regular basis.
Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
Client: Shell, Houston, TX July 2013 - Feb 2014
Role: Sales force Developer/Analyst
Shell is one of the global leaders in energy and petrochemicals. As a part of that I was involved in the design, development and implementation of Customer On Boarding using the Shell Energy Connect Portal integrated with salesforce.com to simplify and enhance the customer experience, reduce administration, increase sales time and optimize process visibility and benchmarking.
Responsibilities:
Played the role of Salesforce.com Administrator, Analyst, and Developer.
Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
Developed Salesforce.com custom application using Apex, Visualforce and AppExchange.
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
Developed various Custom Objects, Reports, Tabs, Components and Visualforce Pages and Controllers for different user profiles based on the need in the organization.
Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
Creating and managing profiles, roles, visibility settings.
Implemented and used Salesforce.com web services to transfer data.
Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
Used the sandbox for testing and migrated the code to the deployment instance thereafter.
Performed user acceptance testing by conducting and leading Surveys.
Provide training and support to users on how to login, access and effectively use the System.
Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.
Client: BCBS, Jacksonville, FL December 2012 - Jun 2013
Role: Sales force Developer/Analyst
Blue cross and blue shield offers health coverage across US. They provide variety of insurance products including small business, large employer groups and individuals.
Responsibilities:
Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visualforce Pages for this application.
Developed workflows and approval processes for various policy managements.
Configure Role based Authorization on Object/Field Level.
Coded APEX triggers and s-controls, created rule based automated workflows.
Created email templates and inbound emails using Visual force for the clients and customers.
Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
Development and integration for policy Report Customization.
Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Triggers.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP
Client: Comcast, Denver, Colorodo January 2011 - October 2012
Role: SFDC Developer/Analyst
Comcast implemented the salesforce.com CRM application for customer relationship management (CRM), Sales Management, Sales Lead, Opportunity and Product Distribution Management. Online sales force application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to project management team. This online product developed in Salesforce also offers the feature of generating reports of particular project for the managers.
Responsibilities:
Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
Creation of Summary reports, matrix reports, dashboards.
Developed Apex Classes, Pages and Triggers to achieve business requirements which were not possible out-of-the box.
Worked with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.
Developed validation rules to prevent bad data from being entered.
Wrote SOQL Queries, stored procedures, triggers and prepared statements.
Created workflow to update fields or send email alerts as appropriate
Setup new objects and implement appropriately to handle new business needs.
Requirement generation by meeting with the customer interaction team
Involved in developing Salesforce.com application and customized apps to match the functional needs of the client.
Migration of data from Microsoft Excel to Salesforce using Import Wizard.
Created page layouts to organize fields, related list and other details on a record detail and edit page.
Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields
Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,
Creation of Summary reports, matrix reports, dashboards.
Work with teams throughout the organization to improve their workflow and grow Salesforce with business
Create workflow to update fields or send email alerts as appropriate
Setup new objects and implement appropriately to handle new business needs
Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.
Client: IBM, India December 2007 - November 2010
Role: Java Developer
●Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
●Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
●The application is based on the MVC-II Architecture using Apache Struts framework.
●Involved in understanding the business processes and defining the requirements.
●Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
●Designed and developed User Interface Screens using HTML, DHTML and JSP.
●Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
●Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
●Eclipse used as Java IDE tool for creating Action Classes and XML files.
●Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
●Involved with Postgre SQL Database Design and Development.
●Managed Source Code in CVS environment.
●Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
●Involved in writing T-SQL programming for implanting stored procedures and functions for different tasks.
●Analyzed the requirements and finely tuned the stored procedures to improve the performance.
●Documented the SQL Server Integration Service Standards to be followed.
Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003 .
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