Human Resources Manager

CHRISTOPHER BURKS

MHRM, GHRM,

**** **** ***** *******

Longview, TX 75605

Phone: 479-***-****

Email: *******@*****.***

Linked in: www.linkedin.com/in/christopherkburks

Successful, senior level human resources manager that has a proven track record of building profitable and highly motivated teams.

Through proper training of management I am able to ensure correct hiring traits, fair and thorough accountability, passionate listeners, and engaged leaders.

Skills

Employee Relations

Conflict Resolution

Performance Management

Multi unit 250+ locations

HRIS Technologies

Policies and Procedures creation

Associate Counseling

Staffing Recruitment & Retention

Strategic Planning

Mediation/dispute resolution

Generational adaptation

Team Building

P&L accountability

Healthcare

Retail

Operational Business Partner

Compensation

Benefits Administration

Employment Law

FMLA / ADA / EEO / WC

Orientation & On-Boarding

Training & Development

EXPERIENCE

American Home Patient 04/2014-Present

Human Resources Manager – 250 Branch locations and 6 Call Centers

Provide professional level HR support to retail branch locations and multiple call centers covering approximately 2,800 associates in the areas of recruiting, selection, training, employee relations, benefits, and development of call center employees.

Key Results:

Successfully negotiated a $280,000 savings across 7 call centers with the Agency for Health Care Administration

Successfully saved company $250,000 a year by stream lining hiring and background check systems

Developed, trained, and rolled out new generational transition system to center to improve active recruiting of current and future generations of employees.

Redesigned recruitment model to dramatically reduce attrition across 6 call centers dropping attrition levels from over 100% as an industry average to below 25%.

MINDSYNC, Longview, TX 02/2013 – 04/2014

Director Human Resource

Numerous contracts under confidential agreement in multiple fields from manufacturing to retail covering all fields of HR disciplines including development, implementation, and training for Human Resource concepts, HR related investigations (i.e., discrimination claims, sexual harassment claims, etc) as well as collaborated with senior leaders and board members to develop and implement Human Capital strategies that were determined to being detrimental issues affecting business unit performance.

Key Results:

Partnered with company board to establish and implement organizational re-branding that focused on employee growth and development.

Partnered with the same board to provide guidance in the planning phase of the Affordable Care Act thus completely changing their staffing matrix from then current 20% part time workers into the future goal of 80% part time allowing the company to avoid bankruptcy due to healthcare costs

Successfully implemented a new Human Resource Management System, with no interruption in the hiring processing process.

Designed, trained, and implemented on boarding process to reduce full time workers and place emphasis on part time workers of company with approximately 500 associates.

Lead a team of 4 HR recruiters covering multiple regions in Direct Sales department of major telecommunications company allowing them to refocus on the correct applicant and retain them.

Reinvented sourcing model to improve contacts from 400 weekly to 2000

GAP INC. Texarkana, TX 04/2011 – 02/2013

Human Resource Generalist duties – 3 locations

Complete control of HR responsibilities supporting both salaried and hourly employees. I was responsible for grievance resolution, recruitment for salary and hourly employees, Worker’s Compensation, EEOC, OSHA complaints.

Key Results:

Drove an increase from $1 million to $2.2 million in the profit of the location in its final year.

Redesigned management structure for Texarkana store to place emphasis on management development according to background and strength and weakness

Successfully coordinated permanent reduction in force.

TJ MAXX INC., Rogers, AR 03/2008 – 04/2011

Human Resources Generalist duties – 12 locations

Complete control of HR responsibilities supporting 1700 salaried and hourly employees. I was responsible for grievance resolution, recruitment for salary and hourly employees, Worker’s Compensation, EEOC, OSHA complaints.

Key Results:

Achieved an $8 million first year run rate with an eventual $12 million after 3 years compared to projected $4 million.

Designed and rolled out recruitment process that centered on hiring the right people the first time and leveraging each strength and weakness to counter balance each other during grand opening

Rolled out hiring, training, and motivational side of my original hiring practice to district of 12 locations that was able to become first in the company in employee retention within 2 years.

Implemented and trained HRIS to region allowing company to cut HR time

Barnes & Noble

Store Manager 07/2004 - 03/2008

Circuit City

Store Manager 05/1998 - 07/2004

Campo Electronics

Operations Manager 02/1995 - 05/1998

Education

Master’s Degree

Human Resources Management 2013

Cornell University, Ithaca, NY

Master’s Degree

Global Human Resources Management 2013

Cornell University, Ithaca, NY

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