Customer Service Nursing Home

Melanie Erwin

Director of the Lodges - Springfield Skilled Center & The Lodges

Willard, MO

acqmg4@r.postjobfree.com - 417-***-****

Licensed Nursing Home Administrator

Bachelor Degree in Human Services

Licensed Practical Nurse

Mental Health Nursing

Staff Supervision

Customer Service

Admission Team Lead

Interpersonal Communications

Department Director

Public Relations

Staff Recruiting

Safety Committee

Willing to relocate to: Springfield, MO

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrator/charge nurse

Lakeview Healthcare And Rehab - Boonville, MO - May 2014 to Present Responsibilities

Over see the daily operations of the facility in accordance to State and Federal Regulations. Work within allocated budget amount, employee retention, human resource, marketing. Also worked as floor charge nurse Accomplishments

Brought the facility inspction survey up, increased staff morale, became an active participant in area Chamber of Commerce, increased revenue for facility.

Skills Used

Previous knowledge utilized from prior experience. Administrator

Pinewood Nursing Home - Whigham, GA - May 2012 to July 2013 Responsibilities

Over see the daily operation of the facility in accordance with State and federal regulations. Director of the Lodges

Springfield Skilled Center & The Lodges - Springfield, MO - May 2006 to October 2012 Job duties include direct, evaluate, and supervise all residential care staff and initiate corrective action as necessary.

Develop, organize, and implement approved policies and procedures. Manage residential nursing service problems, manage emergency situations, initiate life saving measures in the absence of a physician, and on call 24/7. Additionally, manage and operate the daily functions of a residential care facility. As the department Director I manage an annual budget of $300k per year with 22 direct reports. Nurse Case Manager

Oxford Healthcare Association - Springfield, MO - July 2005 to June 2006 As the Nurse Case Manger I would assess patient care needs and made recommendations for special rehabilitation programs. Direct and organize required assessments and related documents. Provide on sight skilled nursing care for patients, and perform various procedures as ordered by physicians. I communicated daily with physicians and other nursing team members. Charge Nurse

Manor at Elfindale - Springfield, MO - April 2004 to December 2004 In this position I was responsible for managing skilled nursing care for the third shift. This position required a strong ability to multitask and a full understanding of the medical industry. I was responsible to oversee and performed treatment procedures, passed medications and perform special procedures for unique patients. EDUCATION

Nursing Home Administrators

Missouri Association of Nursing Home Administrators - Jefferson City, MO 2010 to 2011

Bachelors of Science in Human Services

Evangel University - Springfield, MO

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