GLENN TRIPP

Atlanta Metropolitan Area

404-***-**** acqm9k@r.postjobfree.com

Project Management

Customer Service

Training & Development

Sales & Marketing

Customer Relationship Repair

New Information Technology

Communication Skills

Interpersonal Skills

Service Management

Process Improvement

Product Management

Operating Systems

TECHNI CAL SKILLS

Demonstrated expertise with Oracle 12.1, 11.2, 10.x, and prior Clusterware, RAC, ASM, TNS, SQL, PL/Sql, Flashback, ADDM, multi-tenant, in memory TTen / IMBD Oracle Enterprise Manager Cloud/Grid Control 12.1.0.4, 11.1, 10.x Extending OEM, emcli, plugin, agents

GoldenGate, Streams, Advanced Queuing; Heterogeneous Services Oracle Data Guard physical, logical, active, standby, broker, dgmgrl, fast start failover FSFO, local standby with flashback, up to max allowable standbys

Oracle OID v10/v11 implementation, review, enhancement, guidance, LDAP, connectors Redhat, Oracle, Suse, Solaris, HPUX, AIX, Windows Server, Oracle Sun Engineered Systems Exadata, Exalytics, Oracle Data Appliance, Storage

Virtualization Sun Zones (pdom, ldom), IBM LPAR, HP vPAR, VLAN, VMWare ORAcheck, Remote Diagnostic Assistant (RDA), Data Unloader (DUL), SwingBench, SqlTXPLAIN, LTOM, ProcWatcher, dbcc, ERWin, TOAD, Oracle SQL Developer & Model, Excel, Access SQL Languages Oracle pl/sql, sqlplus, Sql Server transact (t-sql), other sql, sql tuning Programming language experience C/C++, Java, shell PROFESS IONAL EXPERI ENCE

ORACLE

Principal Advanced Support Engineer ACS (2005 - 2015)

Managed support services with the remit of maximizing performance, achieving high availability, and reducing risk.

GLENN TRIPP Resume, Page 2

Implemented Oracle Best Practices to hundreds of short and long-term Oracle customers.

On-site and remote assignments, encompassing production, staging, testing, and development environments.

Spearheaded and coordinated resources in accordance with customer requirements and needs.

Established design reviews and provided recommendations with regard escalations, troubleshooting, and diagnostics.

Provided software installation, patch performance assessment and tuning, and data center migration and consolidation.

Issued data and middle tier support for Oracle EBusiness, SAP, PeopleSoft, Siebel, third party, custom

Configured data architecture and database administration as well as robust hardware and software programs.

Formed part of Service Customer Review Boards and Committees to administer training and expertise.

Gained new customer business opportunities, high personal utilization.

Received extensive training with over 25 instructor lead classes, continual upgrade training. Consultant (1994 – 2005)

Oracle, MSSql Server, Sybase SQLServer, Access, Excel, ODBC, JDBC, DAO

Jboss, Bea Weblogic, J2EE, Erwin for logical & physical data modeling

Java, Java Data Objects, C++, embedded SQL

EDUCAT ION & CERT I F ICAT IONS

Bachelor of Science: Business Administration – Limestone College, Gaffney, SC Certifications: USAF Electronic Fundamentals and Maintenance, ITIL Foundation Certificate in IT Service Management, Oracle Exadata 11g Certified Implementation Specialist

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