Customer Service Sales
Resume:
ALBERT CHEUNG
Seattle, WA, *****
************@*****.***
Objective
To obtain a position as your next Human Resource assistant where I can help you to improve the quality of services you provide to your employees
Work Experience
2000 – 6/5/2015 HR Office Assistant – Safeway, Inc. (Administrative Office),Bellevue, WA
Maintain and perform update Human Resources database to ensure accuracy.
Responsible for handling all unemployment claims.
Manage and process employee recruitment and termination.
Act as a key person for any inquires in the areas of compensation, benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security and union contract pay procedures (i.e., vacations, floats, sick days, etc.).
Provide optimum customer service to employee and management in an office and retail environments.
Assist store managers with hiring procedures, drug screening of candidates, educating employee of benefits.
1998 – 2000 Sales Assistant – Greenland, Inc., Seattle, WA
Supported a broad range of sales functions including product development, promotional materials preparation, reports generation and customer services.
Liaison between sales, management and vendor terms.
Researched and resolved any customer or product related issues and complaints.
Monitored millions of dollars in sales inventories and operations.
1990 – 1997 Senior Consultant – Manulife International, Hong Kong
Developed and implemented annual business plans.
Collaborated with stakeholders to maximize product marketability and appeal.
Conducted a periodic market analysis to give recommendations to the upper management to increase market share.
Partnered with the strategic customers to promote growth and increase customer satisfactory.
Responsible for coordinating sales training of new and experienced employees.
Coached new staff members in customer service, product line and various enterprise systems.
Education
1977 Associate of Arts in Business Administrative, Matteo Ricci College, Hong Kong
Skills
Microsoft Office Word, Excel and Outlook
PeopleSoft Human Resource Management Systems (HRMS)
Kovis Database
Completed a training program on Union Regulations, EEOC Complianceand Labor Laws.
Languages
Fluent reading and writing Traditional Chinese
Multilingual – English, Cantonese and Mandarin
Reference will be furnished upon request
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