Management Insurance

DEVEN DEWALD

**** ******** ***. ****** ****, FL *2073 904-***-**** ************@*****.***

DEFAULT RECOVERY PROCESSOR ● CLAIMS PROCESSOR

A highly motivated, detail-oriented, and team-focused professional offering 3+ years of progressive experience in data entry and analysis, claims and default recovery analysis, and project coordination. Well-versed in observing and obtaining critical information from all relevant sources, as well as compiling, categorizing, auditing, and verifying data.

Presently prepare Mortgage Insurance claim forms and review them for accuracy and completeness to mitigate financial losses. Proven ability to use relevant information and professional judgment to determine whether claims or processes comply with laws, regulations, or industry standards. Committed to developing constructive and cooperative working relationships with all levels of personnel, investors, and clients. CORE SKILLS & COMPETENCIES

Communications (Written & Verbal)

Insurance Claims Processing

Compiling & Documenting Data

Variance Analysis

Risk Identification & Mitigation

Data System Management

Computer Center Operation

Social Media Engagement

Team Motivation

Briefing & Reporting

Lender Processing Services

Microsoft Office Suite

CAREER HIGHLIGHTS

As Default Recovery Processor / Claims Support Processor with Everhome Mortgage

Cross-trained on Initial Investor Billing and Mortgage Insurance (MI) claim processing within first 6 months of start date to enhance understanding of processing guidelines. Presently file investor/third party bill backs within 25 days of internal standards.

Assess Mortgage Insurance (MI) company claims for missing information and submit all documentation to collect reimbursement, ultimately ensuring all claims are paid accurately and on schedule.

Assist with Conventional claim email box, notably bringing current all suspended items and returns (approaching 4 months past due at the time) as of July 2014. Additionally supported GT Claim Perfection project in 2014.

Locate original and supplemental EOBs and prepare written/verbal rebuttals for disputed claims and denials from investors. Leverage communication and relationship management skills to reduce number of curtailed claims. PROFESSIONAL EXPERIENCE

Default Recovery Processor / Claims Support Processor Jan. 2013 – Present Everhome Mortgage (Subsidiary of EverBank) – Jacksonville, FL Manage up to three email accounts while allocating daily tasks to a team of 5 Claims Processors. Request reimbursement of outstanding recourse funds due from various entities on losses incurred during default servicing on the Government and Conventional portfolio.

Daily Responsibilities & Notable Contributions:

Fulfill both roles concurrently, generating loss claims to prior Servicers for recourse losses on acquired portfolio.

Interface directly with investors, government agencies, attorneys, M&M contractors, management, and other entities to ensure all tasks and steps are executed appropriately and within designated timeline.

Open Investor Billings and distribute third party billings for losses and reimbursements.

Execute all post-claim activities on VA, Conventional, and Specialty files. Process/execute 15+ loans per day. DEVEN DEWALD 904-***-**** ************@*****.*** Daily Responsibilities & Notable Contributions continued:

Disseminate emails to assigned Analyst(s) as they relate to new MI Demands issues from the Government- sponsored Enterprise (GSE). Proactively address all items in Default Recovery.

Create new billings in database and file by loan number for analyst to complete a review/file a supplemental claim.

Generate loss claims to Vendors (i.e. LPS, BlackKnight, etc.) due to errors and extended delays.

Resolve reject items for FNMA, FHLMC, and MI Companies; provide pre-notification to vendors, servicers, and/or attorneys of potential loss claims.

Updated internal templates and document client-servicing system in an accurate and timely manner; developed spreadsheet that could be quickly refreshed and utilized for all critical documentation/data management. Field Artillery Automated Tactical Data Systems Specialist Jun. 2011 – Nov. 2012 United States Army – Fayetteville, NC (Stationed in Fort Bragg) Participated on the 82nd Airborne Division, an elite parachute unit of the U.S. Army. Obtained paratrooper certification in addition to acquiring comprehensive understanding of airfield and seaport seizure missions. Key Courses, Training & Development:

Basic Training (9-week course): Learned the fundamentals of being a soldier – from combat techniques to the proper way to address a superior. Underwent rigorous physical training to prepare mind and body for physical/mental strain of combat. Acquired self-discipline through navigating strict and compact daily schedule.

AIT School, 13 Delta (7-week course): Operated field artillery tactical data systems on a Multiple Launch Rocket System (MLRS) Team. Acquired knowledge to support infantry and tank units while supplementing cannon artillery in combat. Prepared field artillery tactical data systems to determine missile target location.

Airborne School (3-week course): Earned certification as a paratrooper through gaining skills required to safely parachute from airplanes. Executed a non-assisted jump in addition to acquiring demonstrated leadership abilities, self-confidence, and an aggressive spirit through mental and physical conditioning. EDUCATION

EverBank University Program

Key Courses: Company Best Practices ● Internal Trading Policies ● Customer Privacy

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